Mohammad Ali Quraishi

Mobile: 052-*******

E-mail: Email: adr4kh@r.postjobfree.com

MY VISION

To find a challenging position that meets my competencies, capabilities, skills, and education. The field that I am aiming for would position me in a job that enhances my skills and helps me to develop them. I am aiming to gain as much experience as I can to become a successful professional in my career.

PERSONAL ABILITIES

An experienced and well maintained professional having ample amount experience to investigate plastic cards fraud, POS Merchant Fraud, Online/Internet as well as credit products frauds events, furthermore with best of my knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favor of the company

WORK EXPERIENCE

Company Name Network International

Job Title Fraud Monitoring Analyst Issuing/Acquiring (Shift Supervisor)

Duration Apr 2014 – Till Date

Major Responsibilities Issuing:

Handling the shift in absence of Team Leader

Monitoring Issuing transactions

Analyze and identify suspicious transactions and confirm with the card holders, merchants and acquirer banks

Blocking and activation of Credit and Debit cards

Sending fraud loss cancellations email to acquirer and merchants for the fraud reported

CPP analysis

Sending daily reports to the management regarding daily activities

Fraud reporting, card replacements and rechecking blocking and activation print outs on daily basis

Identifying new fraud patterns and communicating them to the management

Making and receiving Inbound and outbound calls to the customers as well as client banks

Sending emails to the client banks regarding card blocking and activation

Updating travel plans received by third party banks

Monitoring cases on Falcon case manager and preventing fraud loss by vigilant monitoring and blocking the card on temporary & fraud block by calling customers.

Major Responsibilities Acquiring:

Monitoring Acquiring transactions

Analyze and identify suspicious transactions and confirm with the card holders, merchants and acquirer banks

Holding of funds for suspicious merchants and transactions to avoid any finical loss

Sharing of daily MIS Stats of the Unit with the MIS team for Acquiring

Verifying and analyzing the documents provided by the merchants in case of suspicious activity

Dealing with KEY clients for providing better and safer services

Company Name Habib Bank Limited

Job Title Customer Service Representative

Duration Jan 2012 – Dec 2013 Major Responsibilities:

Handling Corporate and Personal Banking customer’s queries regarding banking and account matters over inbound calls.

Achieving high customer satisfaction through quality service delivery and ensuring First Time Resolution

Cross selling the products of the bank to new and existing customers

Generating leads for direct/indirect sales

Meeting monthly team and individual assigned targets

Looking after the team KPI

ACADEMIC QUALIFICATIONS

Matriculation:

Royal Academy school

Year: 1998

Intermediate:

Gulshan College

Year: 2000

Graduation:

University of Karachi

Year: 2009

PERSONAL INFORMATION

Language English, Urdu and Hindi (Fluent in all three; written and spoken) Marital Status Married Religion Islam

Date OF Birth 17-07-1981

Mohammad Ali Quraishi

Mobile: 052-*******

E-mail: Email: adr4kh@r.postjobfree.com

MY VISION

To find a challenging position that meets my competencies, capabilities, skills, and education. The field that I am aiming for would position me in a job that enhances my skills and helps me to develop them. I am aiming to gain as much experience as I can to become a successful professional in my career.

PERSONAL ABILITIES

An experienced and well maintained professional having ample amount experience to investigate plastic cards fraud, POS Merchant Fraud, Online/Internet as well as credit products frauds events, furthermore with best of my knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favor of the company

WORK EXPERIENCE

Company Name Network International in UAE (ENBD)

Job Title Fraud Monitoring Analyst Issuing/Acquiring (Shift Supervisor)

Duration Apr 2014 – Till Date

Major Responsibilities Issuing:

Handling the shift in absence of Team Leader

Monitoring Issuing transactions

Analyze and identify suspicious transactions and confirm with the card holders, merchants and acquirer banks

Blocking and activation of Credit and Debit cards

Sending fraud loss cancellations email to acquirer and merchants for the fraud reported

CPP analysis

Sending daily reports to the management regarding daily activities

Fraud reporting, card replacements and rechecking blocking and activation print outs on daily basis

Identifying new fraud patterns and communicating them to the management

Making and receiving Inbound and outbound calls to the customers as well as client banks

Sending emails to the client banks regarding card blocking and activation

Updating travel plans received by third party banks

Monitoring cases on Falcon case manager and preventing fraud loss by vigilant monitoring and blocking the card on temporary & fraud block by calling customers.

Major Responsibilities Acquiring:

Monitoring Acquiring transactions

Analyze and identify suspicious transactions and confirm with the card holders, merchants and acquirer banks

Holding of funds for suspicious merchants and transactions to avoid any finical loss

Sharing of daily MIS Stats of the Unit with the MIS team for Acquiring

Verifying and analyzing the documents provided by the merchants in case of suspicious activity

Dealing with KEY clients for providing better and safer services

Company Name Habib Bank Limited

Job Title Customer Service Representative

Duration Jan 2012 – Dec 2013 Major Responsibilities:

Handling Corporate and Personal Banking customer’s queries regarding banking and account matters over inbound calls.

Achieving high customer satisfaction through quality service delivery and ensuring First Time Resolution

Cross selling the products of the bank to new and existing customers

Generating leads for direct/indirect sales

Meeting monthly team and individual assigned targets

Looking after the team KPI

ACADEMIC QUALIFICATIONS

Preston University

E.M.B.A

Year : 2011-

PERSONAL INFORMATION

Language English, Urdu and Hindi (Fluent in all three; written and spoken) Marital Status Married Religion Islam

Date OF Birth 17-07-1981

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