Service Representative Customer
Resume:
Mohammad Ali Quraishi
Mobile: 052-*******
E-mail: Email: ********@*******.***
MY VISION
To find a challenging position that meets my competencies, capabilities, skills, and education. The field that I am aiming for would position me in a job that enhances my skills and helps me to develop them. I am aiming to gain as much experience as I can to become a successful professional in my career.
PERSONAL ABILITIES
An experienced and well maintained professional having ample amount experience to investigate plastic cards fraud, POS Merchant Fraud, Online/Internet as well as credit products frauds events, furthermore with best of my knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favor of the company
WORK EXPERIENCE
Company Name Network International
Job Title Fraud Monitoring Analyst Issuing/Acquiring (Shift Supervisor)
Duration Apr 2014 – Till Date
Major Responsibilities Issuing:
Handling the shift in absence of Team Leader
Monitoring Issuing transactions
Analyze and identify suspicious transactions and confirm with the card holders, merchants and acquirer banks
Blocking and activation of Credit and Debit cards
Sending fraud loss cancellations email to acquirer and merchants for the fraud reported
CPP analysis
Sending daily reports to the management regarding daily activities
Fraud reporting, card replacements and rechecking blocking and activation print outs on daily basis
Identifying new fraud patterns and communicating them to the management
Making and receiving Inbound and outbound calls to the customers as well as client banks
Sending emails to the client banks regarding card blocking and activation
Updating travel plans received by third party banks
Monitoring cases on Falcon case manager and preventing fraud loss by vigilant monitoring and blocking the card on temporary & fraud block by calling customers.
Major Responsibilities Acquiring:
Monitoring Acquiring transactions
Analyze and identify suspicious transactions and confirm with the card holders, merchants and acquirer banks
Holding of funds for suspicious merchants and transactions to avoid any finical loss
Sharing of daily MIS Stats of the Unit with the MIS team for Acquiring
Verifying and analyzing the documents provided by the merchants in case of suspicious activity
Dealing with KEY clients for providing better and safer services
Company Name Habib Bank Limited
Job Title Customer Service Representative
Duration Jan 2012 – Dec 2013 Major Responsibilities:
Handling Corporate and Personal Banking customer’s queries regarding banking and account matters over inbound calls.
Achieving high customer satisfaction through quality service delivery and ensuring First Time Resolution
Cross selling the products of the bank to new and existing customers
Generating leads for direct/indirect sales
Meeting monthly team and individual assigned targets
Looking after the team KPI
ACADEMIC QUALIFICATIONS
Matriculation:
Royal Academy school
Year: 1998
Intermediate:
Gulshan College
Year: 2000
Graduation:
University of Karachi
Year: 2009
PERSONAL INFORMATION
Language English, Urdu and Hindi (Fluent in all three; written and spoken) Marital Status Married Religion Islam
Date OF Birth 17-07-1981
Mohammad Ali Quraishi
Mobile: 052-*******
E-mail: Email: ********@*******.***
MY VISION
To find a challenging position that meets my competencies, capabilities, skills, and education. The field that I am aiming for would position me in a job that enhances my skills and helps me to develop them. I am aiming to gain as much experience as I can to become a successful professional in my career.
PERSONAL ABILITIES
An experienced and well maintained professional having ample amount experience to investigate plastic cards fraud, POS Merchant Fraud, Online/Internet as well as credit products frauds events, furthermore with best of my knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favor of the company
WORK EXPERIENCE
Company Name Network International in UAE (ENBD)
Job Title Fraud Monitoring Analyst Issuing/Acquiring (Shift Supervisor)
Duration Apr 2014 – Till Date
Major Responsibilities Issuing:
Handling the shift in absence of Team Leader
Monitoring Issuing transactions
Analyze and identify suspicious transactions and confirm with the card holders, merchants and acquirer banks
Blocking and activation of Credit and Debit cards
Sending fraud loss cancellations email to acquirer and merchants for the fraud reported
CPP analysis
Sending daily reports to the management regarding daily activities
Fraud reporting, card replacements and rechecking blocking and activation print outs on daily basis
Identifying new fraud patterns and communicating them to the management
Making and receiving Inbound and outbound calls to the customers as well as client banks
Sending emails to the client banks regarding card blocking and activation
Updating travel plans received by third party banks
Monitoring cases on Falcon case manager and preventing fraud loss by vigilant monitoring and blocking the card on temporary & fraud block by calling customers.
Major Responsibilities Acquiring:
Monitoring Acquiring transactions
Analyze and identify suspicious transactions and confirm with the card holders, merchants and acquirer banks
Holding of funds for suspicious merchants and transactions to avoid any finical loss
Sharing of daily MIS Stats of the Unit with the MIS team for Acquiring
Verifying and analyzing the documents provided by the merchants in case of suspicious activity
Dealing with KEY clients for providing better and safer services
Company Name Habib Bank Limited
Job Title Customer Service Representative
Duration Jan 2012 – Dec 2013 Major Responsibilities:
Handling Corporate and Personal Banking customer’s queries regarding banking and account matters over inbound calls.
Achieving high customer satisfaction through quality service delivery and ensuring First Time Resolution
Cross selling the products of the bank to new and existing customers
Generating leads for direct/indirect sales
Meeting monthly team and individual assigned targets
Looking after the team KPI
ACADEMIC QUALIFICATIONS
Preston University
E.M.B.A
Year : 2011-
PERSONAL INFORMATION
Language English, Urdu and Hindi (Fluent in all three; written and spoken) Marital Status Married Religion Islam
Date OF Birth 17-07-1981
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