Customer Service Administrative Assistant
Resume:
Angela Denise Salazar
**** ****** **** *****, ********, Ga 30093
***************@*****.***
Cell 678-***-****
Objective: To secure a full-time receptionist/admin assistant or customer service position that would be rewarding for both my new employer and me.
Computer Skills: Basic knowledge of Microsoft office, Internet savvy and type 35wpm
Employment History:
VH2 NETWORK, NORCROSS GA. August 2015 to Present Administrative assistant, Receptionist and. Customer service
Answer and direct all calls
Help customers on the phone and in person
Updates reports each morning
Purchase office supplies
Create and maintains all purchases in excellent spreadsheet
Create envoices in Quickbooks
Anything else that is needed daily
Pull A Part Corporate Doraville, GA
May 2009 to 2015
Customer Service/ Call Center/ Dispatch
Open Office daily
Answer very heavy call volume covering 28 states
Give accurate and appropriate information to customers to sale cars and handle complaints
Provide customers with detailed vehicle quotes
Dispatch drivers to various locations for vehicle pick-up
Keep call logs for the call center and assist with the daily reports
Provided impeccable customer service at all times
Other duties that are assigned on a daily basis
Assist with daily luncheons
Mahdavies Rugs Exports and Imports Norcross, GA
April 2007 - May 2009
Customer Service, Shipping and Receiving Rep
Prepared all International Shipping Documents
Attached P.O numbers to all documents before shipping
Created invoices in quick books
Received payments
Prepared Bill of Laden s, shipping labels and packing documents
Processed EDI orders
Issued RMA numbers
Gave ETR information to stores and customers
Tracked orders via Fed Ex and UPS
Answered customer service calls
Scanned shipping documents into the syspro software system
Dispatch
Any additional duties assigned
CRDN Of Atlanta, Norcross, Ga
March 2005-April 2007
Receptionist, Admin Assistant
Answered and routed all calls (15 lines)
Managed Databases
Customer relations
Scheduled deliveries and pick ups
Setting up all new accounts
Signed for and distributed all fed ex, ups, and other incoming mail
Verified Client Insurance information
Set up new client folders
Ordered office supplies
Scheduled appointments
All administrative/front office duties, typing memos, flyers, stuffing envelopes, etc...
Other duties as assigned
Tropicana (Chase Staffing) Norcross, GA
Oct 2004-March 2005
Receptionist, Customer Service Rep
Answered and routed all calls
Input orders into system
Processed all juice orders for convenience stores throughout Georgia
Made sure that the correct amount of product was pulled in the warehouse, and ready to be loaded to trucks every evening
Handled all sales calls
Mail distribution, including Fed ex, and Ups
Handled travel arrangements for managers, and catering for office functions
Ordered all office supplies
These and what ever else needed where my daily responsibilities
Affiliate Lending Corp. Atlanta, GA
June 2002-Sep 2004
Administrative Assistant, Receptionist,
Answer and route all calls.
Answered 15 line phone system
Ordered all appraisals and Title work
Signed for and distributed all fed ex, ups, and other incoming mail.
Updated and maintained all new affiliate files.
Updated the company database of all loans..
Scheduled all interviews for potential employees
Running off all credit reports.
Ordering all office supplies.
Other duties as assigned
TMP Worldwide, Dunwoody, GA
Nov 1994-May 1999
Credentialing/Certification Line Supervisor
Answered 800-line of about 50 to 60 calls each day.
Assisted public with board certification of potential doctors.
Aided hospitals and doctors offices in credentialing doctors for HMO s and PPO s.
Keyed doctor s information in company database to use for future reference.
Supervised certification team of six.
Education History: Jefferson Business College
Business Administration 1988-1990
References: Available upon request
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