Angela Denise Salazar

**** ****** **** *****, ********, Ga 30093

adr4k7@r.postjobfree.com

Cell 678-***-****

Objective: To secure a full-time receptionist/admin assistant or customer service position that would be rewarding for both my new employer and me.

Computer Skills: Basic knowledge of Microsoft office, Internet savvy and type 35wpm

Employment History:

VH2 NETWORK, NORCROSS GA. August 2015 to Present Administrative assistant, Receptionist and. Customer service

Answer and direct all calls

Help customers on the phone and in person

Updates reports each morning

Purchase office supplies

Create and maintains all purchases in excellent spreadsheet

Create envoices in Quickbooks

Anything else that is needed daily

Pull A Part Corporate Doraville, GA

May 2009 to 2015

Customer Service/ Call Center/ Dispatch

Open Office daily

Answer very heavy call volume covering 28 states

Give accurate and appropriate information to customers to sale cars and handle complaints

Provide customers with detailed vehicle quotes

Dispatch drivers to various locations for vehicle pick-up

Keep call logs for the call center and assist with the daily reports

Provided impeccable customer service at all times

Other duties that are assigned on a daily basis

Assist with daily luncheons

Mahdavies Rugs Exports and Imports Norcross, GA

April 2007 - May 2009

Customer Service, Shipping and Receiving Rep

Prepared all International Shipping Documents

Attached P.O numbers to all documents before shipping

Created invoices in quick books

Received payments

Prepared Bill of Laden s, shipping labels and packing documents

Processed EDI orders

Issued RMA numbers

Gave ETR information to stores and customers

Tracked orders via Fed Ex and UPS

Answered customer service calls

Scanned shipping documents into the syspro software system

Dispatch

Any additional duties assigned

CRDN Of Atlanta, Norcross, Ga

March 2005-April 2007

Receptionist, Admin Assistant

Answered and routed all calls (15 lines)

Managed Databases

Customer relations

Scheduled deliveries and pick ups

Setting up all new accounts

Signed for and distributed all fed ex, ups, and other incoming mail

Verified Client Insurance information

Set up new client folders

Ordered office supplies

Scheduled appointments

All administrative/front office duties, typing memos, flyers, stuffing envelopes, etc...

Other duties as assigned

Tropicana (Chase Staffing) Norcross, GA

Oct 2004-March 2005

Receptionist, Customer Service Rep

Answered and routed all calls

Input orders into system

Processed all juice orders for convenience stores throughout Georgia

Made sure that the correct amount of product was pulled in the warehouse, and ready to be loaded to trucks every evening

Handled all sales calls

Mail distribution, including Fed ex, and Ups

Handled travel arrangements for managers, and catering for office functions

Ordered all office supplies

These and what ever else needed where my daily responsibilities

Affiliate Lending Corp. Atlanta, GA

June 2002-Sep 2004

Administrative Assistant, Receptionist,

Answer and route all calls.

Answered 15 line phone system

Ordered all appraisals and Title work

Signed for and distributed all fed ex, ups, and other incoming mail.

Updated and maintained all new affiliate files.

Updated the company database of all loans..

Scheduled all interviews for potential employees

Running off all credit reports.

Ordering all office supplies.

Other duties as assigned

TMP Worldwide, Dunwoody, GA

Nov 1994-May 1999

Credentialing/Certification Line Supervisor

Answered 800-line of about 50 to 60 calls each day.

Assisted public with board certification of potential doctors.

Aided hospitals and doctors offices in credentialing doctors for HMO s and PPO s.

Keyed doctor s information in company database to use for future reference.

Supervised certification team of six.

Education History: Jefferson Business College

Business Administration 1988-1990

References: Available upon request

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