Service Representative Customer
Resume:
Brian Cardillo jr.
Bold Energetic Assertive Reliable
Winsted, CT 06098
************@*****.***
Willing to relocate: Anywhere
Work Experience
Direct Support Professional
COMMUNITY SYSTEMS, INC - Torrington, CT
November 2020 to Present
Work directly with people who have intellectual or developmental disabilities Create behavior plans, teach self-care skills, cook meals, do laundry, assist clients with daily personal tasks, including bathing and dressing.
Residential Advisor
LORING JOB CORPS CENTER - Limestone, ME
March 2018 to July 2019
Provided supervision or assistance in monitoring students in personal hygiene, room/chore assignments, special recreation activities, cafeteria monitoring, transportation, and programmed activities. Provided informal counseling related to stress management, personal problems, emergency or home situations, and provides insight into responsible behavior and attitudes. Documented student’s records, accessed and input all relevant student data, including but not limited to: attendance, performance, progress, discipline, etc. Served as a channel of communication between management, staff and students. Facilitated groups in life skills including budgeting, renter’s rights, completing a lease, completing chores, peer mediation, conflict resolution, etc.
Laborer
CHAMBERLAND CEDAR SPECIALTIES - Frenchville, ME
May 2017 to March 2018
Line work making grading fencing materials
Cashier/Customer Service
DOLLAR TREE - Madawaska, ME
October 2016 to May 2017
Running cash register, stocking, answered questions from customers, helping customers find products Flagger/Laborer
@WORK EMPLOYMENT AGENCY - Brewer, ME
March 2013 to March 2017
Temporary employment when called. Certified flagger, use of two way radios. Customer Service Representative
NEXXLINX - Orono, ME
March 2015 to August 2016
Helping teachers navigate the standardized testing for common core curriculum Line Worker
EVERGREEN MANUFACTURING - Madawaska, ME
August 2013 to January 2014
Fill various size and shape bottles with perfumes
Customer Service Representative
SITEL - Limestone, ME
August 2012 to January 2013
Outbound calling in busy call center, active listening, typing 4th highest seller in campaign for Sovereign Bank Home equity lines of credit. Education
GED
Skills
• Direct support
• Developmental disabilities experience
• Laundry
• Home care
• Food preparation
• Conflict management
• Caregiving
• Behavioral therapy
• First aid
• Cleaning
• Crisis intervention
• Applied behavior analysis
• Senior care
• Dementia care
• Heavy equipment operation
• Meal preparation
• Behavioral health
• Addiction counseling
• Medication administration
• Hand tools
• Communication skills
Certifications and Licenses
Flagger Certification
First Aid Certification
Driver's License
CPR Certification
Defensive Driving
Medication Administration
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