Kevin Hamilton II

Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. 9441 Lakeview rd Union City, GA 30291 470-***-**** adr4ih@r.postjobfree.com WORK EXPERIENCE

The Home Depot Corporate HQ — Real Time Data Analyst Marriott International — Guest Experience Expert

HOSPITALITY SERVICE Group — Traveling Front Desk Agent(Task Force) 01/2016 to 02/2017, Atlanta Ga

Description

“Real Time Data Analyst “ in The Home Depot” Corporate division coordinates daily to process and analyze client/Customer demands and needs based on data obtained from “Surveys Completed by Customerrs. Job Responsibilities

- Developed and maintained reporting procedures for tracking the effectiveness of various programs.

- Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately.

- Evaluated programs to determine necessary equipment and supplies and maintained inventory controls. 01/2019 to 10/2021, Midtown Atlanta, GA

Job Description

Organized daily itinerary according to the date, weather, clients, and the situation of attractions. Assist arriving Guest with Check in’s & departing guest withCheck outs, Booking reservations and answering any additional questions both in person and over the phone. Scheduled, trained, and in day to day operations.

10/2021 to Present, Remote office: Las Vegas

Responsibilities

Register and assign guests to hotel rooms.

Establish method of payment and verify credit.

Make and con rm reservations VIA: *PMS OPERA Systems* Compute bills, collect payments, and make changes for guests VIA: *PMS OPERA Systems* Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner.

Receive and resolve guest complaints, elevating to supervisor if necessary. EDUCATION

Newnan High School — High school Diploma

*Property Management Systems Used*

PMS

OPERA

Fosse

colleague Advantage(Hyatt)

Required Job Task NEEDED

Provide *Exceptional* Front O ce/ Guest Services to all guest, and to my *Colleagues* as well. Travel 8 to 12 Weeks At A Time*

CONDUCTING MYSELF IN THE MOST PROFESSIONAL MANNER, AND REPRESENTING MYSELF AS WELL AS MY COMPANY IN THE HIGHEST AND RESPECTED FASHION.

09/2010 to 05/2013

General High School Diploma. Graduated on time, with Honers. Ranked 39 out of 430 students in my class rankings.

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