Cheron D Walthour

*** **** *****

Wyncote Pa ****5

215-***-****

adr4eq@r.postjobfree.com

Professional Experienc

Guaranteed Rate Inc

Philadelphia Pa 19102

Process Conventional Purchase, refinance, VA, FHA, USDA loans and broker loans Knowledge of Encompass

Review bank statements, homeowners insurance, tax returns, income order verifications of employment

Collect all required documentation for the loan package Ensure approval falls within established funding guidelines Cimmunicate with other professionals including attorneys, county clerks, and title companies

JG Wentworth Home Lending LLC August 2017-Present

Chesterbrook PA 19087

· Advanced knowledge with Encompass pipeline views, system error resolution, reports, Excel and Microsoft office

· Proficient knowledge in Desktop Underwriter. Loan Prospector, GUS and Ellie Mae’s AllRegs agency guideline portal.

· Process residential mortgage Purchase & Refinance loans (Jumbo, Conventional, FHA, VA and USDA) in a manner consistent with all company policies and procedures as well as all regulatory requirements.

· Junior Underwrite, required to thoroughly understand each loan product to submit complete files to the Underwriter for initial review without suspension or incomplete documentation.

· Manages a pipeline of loans and maintain timely and compliant flow of such loans through the process.

· Communicate with loan officers, buyers, sellers, title companies, builder and agents.

· Provides excellent customer service by effectively communicating and cooperating with all internal and external customers.

· Obtains and verifies that all underwriting conditions are received and cleared by the underwriter and prepares the file for submission to the Closing Department.

· Keeps abreast of changes in policies and procedures, standards and regulations applicable to the company and the mortgage industry.

· Understands and applies local, state and federal regulations related to processing mortgage loans.

· Ability to prioritize and work independently with minimal supervision

· Knowledge of Encompass

· Manage client relations and ensuring compliance with regulations and agencies

· Review self employment, bank statements, credit, disclosures, appraisals, tax returns, rental income

BAYVIEW LOAN SERVICING LLC November 2015-August- 2017 Fort Washington PA 19034

Mortgage Processor

· Ensure the timely and accurate packaging of all loans originated by our loan offices

· Gather information and take each file from pre-approval to closing

· Order credit reports, credit report supplement, title reports, homeowners Insurance,appraisals, payoffs

· Review credit, tax documents and income documents for approval

· Desk top Underwriting and LP for full doc loans

· FHA, VA loans

· Ordering case numbers and VA approvals

· Harp, Fannie mae, Freddie Mac Streamline loans, full doc loans

· Encompass, FHA connection, VA portal

· Consistently exceed loan closing volume goals

GreenTree Servicing LLC August 2013-November 2015

Fort Washington Pa 19034

Mortgage Processor

·Collect required documentation from applicant and follow up on missing items

· Establish, maintain and update files, databases, records, and /or other documents for Recurring internal reports

· Order Credit supplements, title reports

· Provide customers with timely and periodic status updates on their loam application

· Act as a liaison between borrower, underwriter, loan originator and lender

· Ensure customer privacy, security of files and appropriate staff access

· Assure that all customer files are complete and incompliance with regulatory agencies and Internal polices

· Systems use Encompass, Eclipse, Bitzdocs system

· Maintain active pipeline of 60-70 loans

Wells Fargo Bank December 2012-August 2013

Philadelphia Pa 5th nd Market

Data Entry

· Processed court subpoena

· Review and process all types of subpoena, Grand Jury, State and personal

· Assist with record scanning

Wachovia/Wells Fargo Bank 2009-November 2012

Philadelphia, Pa 19109

Collection Representative

• Collecting on mortgage/equity line accounts, while using integrity, listening, Negotiating skills and following fair debt collection practices

• Collecting on accounts 3-170 days past due

• Cacs data base to input detailed information accurately

• Skip tracing using Fast Data, Accurint sources to locate customers

• High Balance team, which focuses on high balance accounts.

• Inbound and outbound calls related to mortgage payments and collection account Chrysler Financial 2007-2009

Chalfont Pa 18914

Collections/Lost Mitigation Representative

• Manage customer accounts to ensure the collection of past due retail and lease financing of new and used vehicles sold at Chrysler Group dealers.

• Use communication and analytical skills to provide mutual beneficial problem resolution.

• Use FAW to input accurate account notation post and apply payments to accounts.

• Use CASS to input information into the system.

• Promoting a commitment to excellence, while providing customer loyalty while supporting our financial services.

• Answering incoming and making out bound calls approximately 180-250 calls a day.

• Coaching newly delinquent agents

• Handle High Accounts 60-90 days past due

Popular Mortgage Servicing Inc. 2004-2006

Cherry Hill, NJ 08003

Post-Closing Loan Support Coordinator retail/wholesale

• Assemble notes, mortgage and title policies in preparation for audit

• Communicate regularly with title companies, attorneys and closer to ensure that files are complete and accurate.

• Respond to internal and external telephone inquiries regarding loan files and closing packages.

• Electronically log notes, mortgage and title policies in Doc Trak System.

• Assist with resolution to ensure prepayment rider and mortgage are correct by notifying borrowers by mail of missing information pertaining to the loan file.

• Provide all appropriate documents to borrower(s) that need signatures, in order for files to be completed.

• Assist Document Control with logging in the note, mortgage, title policy and assignments for recording and sending to investors. Cendant Mortgage 2002-2004

Mt. Holly, NJ

Data Entry Document Control Representative 2003-2004

• Log in recording information from the note, mortgage and title policies to CPI System

• Check to make sure recording information is accurate

• Ship loan documents to correct branch

• Respond to internal calls regarding loan file and documents

• Assist with logging in HUD 1 information.

Customer Service Representative 2002-2003

• Answered incoming calls daily and respond to the issues or concerns of the caller, resolves basic to moderately complex inquires and problems. Provided accurate solutions and answer to customers

• Assist Collections Department with outgoing calls regarding delinquent accounts and process bill payments.

• Assist management with tax issue such as tax sales and unpaid taxes. Education

Community college of Philadelphia 2008

Currently pursuing degree in Sociology

Relevant Courses Completed

• Microsoft Window XP (power point, access, excel)

• Psychology

• Public Speaking

Technical Skills

• Typing 55wpm

• Microsoft Excel, Microsoft Power Point and Microsoft Access

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