Customer Service Commercial Sales

DANIEL RUBALCABA

Tacoma, WA * ***** • 253-***-**** ٠ • ****************@*****.***

Professional Summary

Dedicated Supervisor with experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes, creating strategies to enhance productivity with employee management skills.

Skills

Issue Resolution

Service Improvement Analysis

Interdepartmental Collaboration

Logistics Data Analysis

Worker Supervision

Warehouse Safety

Receiving Oversight

Schedule Management

Materials Monitoring

Logistics Planning

Problem Solving

Relationship Building

Warehouse Safety Programs

Shipping Activity Oversight

Detail-Oriented

Critical Thinking

Work History

Supervisor of Distribution Operations, 11/2020 to 10/2021 Staffmark Temp Agency – Sumner, WA

Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.

Developed standard and emergency operating procedures for receiving, handling, storing and shipping products.

Trained and evaluated dozens of distribution techs on a weekly basis to meet department targets.

Increased efficiency and effectively supervised thirty to forty team members to achieve optimal productivity.

Documented productivity levels, employee injury and incident reports, team performance into company computer system.

Comfort Specialist, 01/2015 to 10/2020

GREEN SOLUTIONS HEATING & COOLING – Burien, WA

Took charge leading residential and light commercial sales; consistent sales leader Worked directly with homeowners and contractors on remodel, retro-fit and new construction residential projects focusing on high-efficiency, green alternatives to provide energy savings and minimal environmental impact

Collaborated with building owners, management companies and contractors on energy upgrades, equipment replacement and new construction offering service and maintenance programs designed to maximize the performance and life of HVAC equipment. Co-led canvassing teams, managed trade shows, educated and advocated for homeowners to make the right choice for their unique situations, developed hot prospect lists, and closed deals timely and efficiently, resulting in a highly productive customer referral base. Server/Catering Events Lead Bartender, 01/2011 to 01/2015 Jonz Catering – Tacoma, WA

Provided an exceptional level of friendly, personal attention and professional service to guests that ensured a high level of customer service and satisfaction Fittingly greeted customers with an inviting warm smile, provided information on menu/food

/beverages, upsold, and efficiently served guests in a timely mann Education

Bachelor of Arts: Psychology, 2007

WESTERN WASHINGTON UNIVERSITY - Bellingham, WA

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