Customer Service Administrative Assistant

PROFESSIONAL SUMMARY

SKILLS

KRISTINA

SCHURIG

K

K S, San Antonio, Texas 78222, 210-***-****, *******@*****.*** Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Strong communication Documentation Call management Problem resolution Account management Report generation S

EXPERIENCE

EDUCATION

Customer Service Specialist October 2021 - January 2022 Nordstrom San Antonio, TX

Receive and address requests for price quotes, purchase orders, order adjustments, and cancellations. Remedy customer complaints and escalated critical issues to manager for immediate assistance. Enhance customer satisfaction with fast, knowledgeable service. Process as many as 80 inbound calls each day to handle various concerns, set appointments, and close sales.

Manage customer calls efficiently in fast-paced call center environment. Met all company imposed KPI's Achieve 100% customer satisfaction, according to customer surveys Maintain 0% absenteeism

Generate 99% adherence (compliance)

Administrative Assistant April 2012 - October 2019 Southern Rain Irrigation San Antonio, TX

Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

Develop and update spreadsheets and databases to track, analyze and report on performance and sales data creating in 75% increase in productivity

Perform general office duties, including answering multi-line phones, routing calls and messages Coordinate bookkeeping activities in QuickBooks including invoicing, accounts payable, expense reports, payroll, etc

Establish rapid equipment repair and maintenance with vendors, reducing time crews were unable to work due to equipment malfunction from 40% to 5%, (yearly average) Process inventory and ordered office supplies, encourage cost-effective solutions, saved the company an average of $2500 a month

Structure daily and weekly schedules and monthly calendar obligations for 30 contract labor workers Palo Alto College, San Antonio, TX

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