Jonathan Crews

Skilled Network Installer and Computer Security Architect

**** ****** **. *******, ** 38117

E-mail: adr4db@r.postjobfree.com

Mobile: 205-***-****

While working as an installer and trainer for Captioncall - Sorenson, providing caption telephone service for people who happen to be Hard-of-hearing, I tripled the speed of installs while maintaining excellent rapport with customers. This increased the team profits, from December 2020, to July, 2021. Here, I learned to listen to people for accuracy, intuiting their needs, and gain expertise with new CRMS. Security and multi-layered encryption became a thrill. Keeping customer data secure was a federal charge in my daily work. In 2017-2020, I designed networks for residential and commercial clients. At that time, I learned electrical wiring and wireless/wired networking in the field. I speak fluent conversational Mandarin Chinese, and am as passionate about people as I am the hard skills.

PROFESSIONAL EXPERIENCE

Captioncall - Trainer I AR, TN, MS October 2020 - June 2022

LISTENING WELL to customers, and their families. Swift Phone installation, POTS lines, VOICE over DATA, IP/VOIP phone systems, Ethernet Switch installs, Cat5e-Cat8 cabling, problem solving/troubleshooting, low-voltage diagnostics. Performed WiFi diagnostics & solutions. Consulted customers on workstations, network security, and data safety procedures.

Pharmacy Technician - Nashville (Antioch)

Walgreens Pharmacy – The 24-hour store boasted a gigantic sales volume three times that of the calm store in which I trained. Yet, I found myself able to work efficiently and independently, except for cases requiring the authority of the Pharmacist. The customer interaction allowed me to easily adapt. The Tennessee State Health Board granted me a Pharmacy Technician license in January, 2016. In January 2017, two customers called the corporate office to formally comment on how I had served them.

Marketing Manager

NewBath Alabama – Birmingham, AL; May 2013 to December 2014.. I was responsible for writing up employee reports, increasing ROI through social media and web-based e-mail marketing. I led a team door-to-door canvassing sales.

Recording Technician

World Christian Broadcasting – Franklin, TN; May 2012 to May 2013. This job led to further developing my understanding of writing broadcast messages, and how to master sound files into the final product. Challenges included my limited Chinese vocabulary & listening skills, both of which improved drastically.

Education and Professional Development

Bachelor of Arts in Mass Communications with minor in Leadership

AT Lipscomb University in Nashville from 2006 to 2009, I wrote for the University Newspaper; thus, learned standard broadcast news.

Skills: Process Improvement · Technical Training · Teaching Technology · Customer Product Training · Customer-focused Service · Linux BASH • Threat Analysis • Threat Vulnerability • Backup Plan Execution • Virus Detection • Network Architecture • Network Management • Basic SQL • CentOS • MAC/PC workstation setup • COMPTIA+ certification expected September 2022 • Coursera Cyber Security Fundamentals Badge, earned August 2022 • IBM hardware & software Badge, earned June 2022