Floral Designer, Floral Mgr, Team Leader, Excellent Customer Service
Resume:
PK Patricia Kirwin
**** ******** **. *******, **. 75042
********@*****.***
Passionate and experienced Floral Management Designer with over 10 years experience creating magnificent floral arrangements and displays. Bringing forth talent, experience, and the ability to handle all aspects of floral planning and design from conception to completion.
Committed Delivering Superior Customer Services
Work Experience Floral Manager/Designer
Kroger
Richardson, Tx.
Managed fast paced department operation and consistently exceed company sales and gross margin objectives.
Executed daily operations of floral department to include management of staff and achievement of departmental goals.,
Purchasing, Receiving, Processing, Pricing, Staging, Inventory. Ensured quality and freshness.
interacting with customers and suppliers.
Completing customers orders both in person and over the phone consistently exceeding sales goals.
Designed displays for weekly sales Items.
Decorated store and floral department by season including Holiday themes to promote sales.
Displayed variety of gifts and supplies customers
Created displays throughout the store especially in the wine area with fresh flower bouquets increasing sales.
Provided new floral designs and staging drawing in customers increasing sales. Consult with Brides for wedding flowers and flower arrangements designs. pricing and communication throughout the making of their order and event completion. Consult with great care and compassion helping customers in distress and emotional from the loss of a loved one with funeral floral arrangement decisions. Designed For Easter, Prom’s, Homecoming Mum’s including school colors with Streamers, Trinkets, Fresh Flowers, Wrist Corsages, Double Pin Corsages, Boutonnier’s Single and Double
and hair clips/combs made with fresh flowers of choice. Maintained well organized clean shop that provided excellent Customer Service . Contained shop with variety of eye catching floral arrangements made with top quality fresh
flowers and foliage, Blooming and Foliage potted Plants with some decorated. Display with variety of gifts and pottery, and supplies, shared knowledge of fresh flowers, blooming and foliage indoor/outdoor plants; Implemented Suggested Sales.
Hourly Announcements of weeks sales items and specials. Operated and trained by Company Standards and Policies. Managed and Maintained Top Number One Floral Department in my Division in Sales, Production, Inventory, Customer Service. Floral Manager/Designer
Tom Thumb
Rawlette, Garland, Highland Park Dallas, Tx.
All that is listed in Description for Kroger also applies to this Description. I Managed and Floral Designed 3 Floral Departments in 3 Separate Cities. The Floral Department in Rawlett I set up for Grand Opening by company floor plans involving setting up display’s purchasing, receiving, inventory checking quality and freshness, Making and displayed Floral arrangements by shops mandatory shop plans. Received product from vendors as they came in checking amount by purchase invoice, quality, processing, pricing, staging. In charge of complete set up by company Floral Shop Departments Floor Plan and Contents. Trained and prepared New Floral Shop Manager Operating Procedure’s, Company Policies and Regulations, Mandatory cleaning and sanitizing scheduling..
Skills Excellent Customer Service - 10+ years
Floral Arrangements/ Designer - 10+ years
Time Management - 10+ years
Leadership - 10+ years
Communication - 10+ years
Organizational - 10+ years
Creativity - 10+ years
Education Richland Community College
High school or equivalent
Business Management
Dallas Tx,
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