Customer Service Care

Summary

Experience

MAGGAN S. HATHAWAY

Greenville, NC 27858 United States 252-***-**** ********@*****.*** A highly motivated individual with over 25 years of Customer Service experience, seeking to obtain a position in which I can utilize my skills and abilities for professional growth. Demonstrated ability to handle escalated customer inquiries, identify and resolve system issues, and lead and motivate teams to success. Claims & DSD Associate 04/2015 to Current

Walmart – Williamston, NC

Coordinates and controls all returned, damaged, and recalled merchandise by obtaining proper credit from all Vendor Partners and controls inventory. Customer Service Supervisor 08/2012 to 04/2015

Ollies Bargain Outlet – Greenville, NC

Ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of customer service, merchandising, and store maintenance.

Customer Service Supervisor 11/1998 to 06/2012

Walmart – Greenville, NC

Responsible for the front end operations of the store, Providing cash change to the cashiers, preparing cash register tills, auditing cash register tills, customer care problem solving, associate problem solving, providing breaks, directing associates' schedule, following Walmart's policies in advertisements price match, and coupon regulations. Cashier 01/1997 to 10/1998

Lowes – Greenville, NC

Responsible Cashier, proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged.

Cashier 01/1996 to 01/1997

Arby's – Greenville, NC

Maintain the overall appearance and cleanliness of the restaurant. Provide guests fast, friendly, and clean service.

Education

Skills

References

Cashier 01/1993 to 01/1996

Hardee's – Snowhill, NC

To serve guests quality products in a fast friendly, quick service. Assist other sales representatives as needed.

Associate of Arts: Business Foundations May 2015

University of Phoenix - Tempe, AZ

GPA 2.86

Team Building and Leadership Workflow Management

Decision Making Problem-Solving

Time Management Customer Service

Verbal and Written Communication Positive and Constructive Feedback Issue Resolution Continuous Improvement

Work Planning and Prioritization Team Leadership

Managing Operations and Efficiency Cost Control

Promptly furnished upon request.

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