Global Enterprise Advisor

Terry Phillip

**** ******* ***** **** ******, MD 21061

Trry.Phillip@VerizonWireless 443-***-****

Government Support

Strategic Planning Project Management Account Management

Highly accomplished, multifaceted professional with extensive experience in client relations, project management, account management within the telecommunications industry. Demonstrated ability to continually improve processes, analyze and resolve complex issues.

Professional Experience

Verizon Wireless – Laurel, MD 2005-Present

Government Account Liaison – Government Customer Service (2005 – Present)

Coordinate, develop and maintain strategic plans for Government Accounts, with responsibility for ensuring compliance with government goals, while establishing company position as premier government supplier through outstanding customer support. Serve as single point of contact for Government Customers. Provide monthly reports to Government Agencies. Perform statistical and financial analysis for national Government Account Customer.

Assisted with several agency clean up projects and consistently stayed ahead of schedule on all projects.

Outstanding SPOC surveys.

Priority Team Coordinator – Government Accounts (2004 – 2005)

Resolved escalated customer issues in timely manner.

Developed and implemented standard for processing request improving productivity and quality for team.

Assisted on the Katrina deployment of emergency equipment and accessories.

Senior Representative – Customer Service 800 Specialist (2003 – 2004)

Handled all aspects of account management for consumer accounts, with responsibility for delivering daily support to customers, while being a point of contact for team members. Researched and resolved invoicing and product issues.

Created mentor program for piers to increase productivity and quality scores.

Assisted on Credit Review project meeting all deadlines.

Representative – Customer Service 800 Specialist (2001 – 2003)

Handled all aspects of account management for consumer accounts, with responsibility for delivering daily support to customers. Researched and resolved invoicing and product issues.

Achieved exemplary customer service and retention.

Educational Background

Spaulding High school – Glen Burnie, MD

High School Diploma 1981

Technical Proficiencies:

Word, Excel, PowerPoint, Outlook, Access

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