California Dept Customer Service

Ada Dempsey

Sacramento, Ca

T: 925-***-****

E: ***.*******@***.***

AD

Experience

Customer Service Representative California Dept. Of Public Health

Sacramento, Ca (Remote)

oMaintain a current understanding of CDC-Info procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner

oAdhere to the Privacy Act as it relates to the confidentiality of information released

oRespond to telephone inquiries within the set departmental staffing and time parameters

oMaintain appropriate documentation of phone inquiries

oMaintain up-to-date knowledge of CDC-Info regulations and policies as they apply

oUtilize databases and written materials to look up and provide information to telephone inquiries

oContinually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers)

oAssist with on-the-job training for new and temporary employees as requested

New Home Community Manager, Ryness Company

Danville, CA

oProvided tours, demonstrations, features & benefits of model/specs and all floor plans available.

o Maintained model home integrity and corporate marketing materials.

Provided exceptional customer service to buyers, residents, prospects, and realtors.

o Actively trained new hire sales associates to successfully maintain leads and all post- sales activities.

oInputs, updates, and effectively utilizes data in the company’s Customer Relationship Management (CRM) system.

oResponsible for managing and monitoring the loan approval process as well as the entire process of the loan. Educated customers regarding mortgage payment plans and escrow.

oPro-actively communicates with home buyers, internal team members, and external partners to ensure homes close escrow in a timely manner.

oProvides excellent customer service to home buyers before, during, and after the purchase of a new home.

oProvides weekly update reports to management

oDevelops knowledge of competitor pricing, programs, and products to accurately explain the differences to management and prospective home buyers.

oDevelops knowledge and effectively communicates to management the competitive landscape and market conditions.

Marketing Chairperson, Board Member of American Canyon Art Foundation

Napa, CA

oOrganize press release

oMarketing material for monthly art shows.

oManage set up, maintenance and the catering aspects for different events.

oInteract continuously and deepened the relationships within internal business partners, as well as artists and buyers to further enhance the non-profit programs.

oDevelop recruiting strategies designed to identify qualified candidates through various recruiting tools.

oDevelop new business and increase service to existing business within region

oCreate and maintain client data base opportunity list.

oMarket directly to builder clients’ communities

oOne-on-one meetings with clients’ key decision-makers

oCorrespondence to reinforce marketing plan as needed

oDevelop strategies with board members to secure large national accounts and nurture relationships with key clients

New Home Community Representative, Discovery Homes

Concord, CA

oMonitored overall community entrance, model home, signage and landscaping to endure excellent appearance and condition at all times.

oRegularly interacted with clients and conducted model home demonstrations and site tours.

oActed as liaison between clients and lenders to ensure timely real estate escrow closing by submitting contract offers, purchase agreements and addendum.

oMaintained a great working knowledge and understanding of the organization's structure, workflow, and rules to quickly and efficiently obtain what is needed to carry out real estate contracts independently.

oManaged loan approval process negotiated real estate contracts, and trained employees on protocol and initiatives.

Education

Clark Atlanta University

Business Real Estate Management

Allied Real Estate, Los Angeles CA

Real Estate Sales License

Qualifications

More than a decade of successful experience in Real Estate with recognized strengths in account maintenance, problem-solving, negotiations, sales staff support, planning/implementing proactive procedures and systems to alleviate problems.

Board member and Marketing Chairperson for a Nonprofit Foundation. Used expertise in customer service and issue resolution to drive results within the organization.

Trained, motivated and supervised employees in Loan modification Processing. A proven team player with the willingness & ability to learn and adapt to changes

•Successfully developed marketing plans. Interact with all levels of management within the New Home Real Estate Management.

References

Crystal Henry

Art Director

U.S. Continental Marketing, Inc.

760 E. Parkridge Ave.

Corona, CA 92879

M. 707-***-****

********@*************.***

Shawn Blazius

Community Sales Manager

D.R.Horton

2260 Douglas Blvd

Roseville, CA 95661

M. 916-***-****

LIC# 01348646

********@********.***

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