Insurance Specialist Administrative Assistant

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

ELIZABETH

WESTBROOK

E

**** *** *** **, ************, WV 26149, 740-***-****, *.***********@*****.*** Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Attention to detail Computer skills Administrative support Professional communication Highly organized Strong communication Administrative Assistant October 2018 - January 2019 First Energy Willow Island, WV

Orchestrated communications between staff and customers. Stored office supplies and maintained optimal inventory. Managed incoming and outgoing mail, packages, and faxes. Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records.

Completed accurate and timely updates to databases and spreadsheets. Cashier Team Lead June 2014 - July 2017

Dollar General St. Marys, WV

Operated POS systems to process sales transactions, check inventory, or execute price adjustments. Supported cashiers and management by counting and balancing drawers and preparing bank deposits. Assisted with receiving, verification, and stocking of merchandise deliveries. Greeted and engaged customers, answered questions, and offered product recommendations to meet needs.

Insurance Specialist June 2011 - September 2012

OPtometric Physicans Parkersburg, WV

Reviewed billing data to verify accuracy and resolve discrepancies. Operated office equipment, including typing, adding, and calculating machines. Revised patient bills for accuracy and completeness and obtained missing information. Investigated and resolved denials and rejections within standard billing cycle timeframe. High School Diploma

Medical Coding and Billing Certification

Ultimate Medical Academy, Clearwater, Fl

W