Computer Specialist Support

JACKSON BROCKETT

SUMMARY

Accomplished Computer Specialist with over 6 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Certified in CCSP and COPSE. Committed to providing efficient, high-quality support.

EXPERIENCE

Remote Software Technician

New Age Computing I Bowie, MD I February 2018 - Current

•Maintained composure and patience in face of difficult customer situations, applying de escalation techniques and positive customer support.

•Installed, configured and set up PCs in stores for optimal operation and reporting.

CONTACT

J} 202-***-****

E;2I ***************@*****.*** Chesapeake, VA 23324

SKILLS

•Communication Time Management Adaptability

Project Management

•• Kept customers informed about issue resolution progress and provided updated estimated

Digital Marketing

times of resolution on ongoing basis.

Kitchen Manager

Topics Bistro/ Chesapeake, VA/ August 2020 - February 2022

•Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

•Trained employees on cooking techniques, safety standards and performance strategies.

•Worked with vendors to establish strong relationships and maintain proper inventory supplies.

Help Desk Support Specialist

Chipotle Corporate/ Bowie, MD/ August 2016 - November 2019

•Oversaw and completed the systems updates and computer training for over 30+ locations.

•Managed a team of specialists in order to maximize efficiency.

CCSP (Certified Cloud Security Professional)

COPSE (Certified Data Privacy Solutions Engineer)

EDUCATION AND TRAINING

Associate of Science

Computer Science

PGC Community College, Bowie, MD

June 2019

HVAC Apprenticeship

HVAC

Lincoln Tech Trade School, Maryland

March 2016

High School Diploma

Bowie High School, Bowie, MD

July 2015

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