Front Desk Service Representative

WENDY DEFILLO

**** ******* ********** ***** *******, FL 32829

407-***-**** email ************@***.***

A bilingual Financial Controller and Human Resources professional offering years of expertise in accounting and financial reporting in search of a position in Financial Analytics with an increased level of challenge and career growth.

PROFESSIONAL EXPERIENCE

STEALTH HOSPITALITY MANAGEMENT Hotels Portfolio and Tabla Restaurant

Orlando, Florida, 2016-2020

FINANCIAL CONTROLLER/HR

Revised the night audit pack for accuracy.

Balanced the Daily Cash Flow and credit card reports.

Implemented and unified the Front Desk procedures for better workflow, reduction of audit issues and accurate tax reporting.

Assisted the General Managers and owner with the preparation of the budgets and restaurant’s inventory for multiple locations.

Reconciled the monthly bank deposits for multiple bank accounts, revenue postings, adjustments, and commissions.

Accounts receivable manager. Forecasted and kept the accounts receivable below the contract cap for each account and maintained the debt to contracted credit allotment ratio below 70%. Kept the aging report below 30 days to reduce the risk of future issues with collections. Built strong and impressionable professional relationships between the company and the clients.

Implemented efficient ways of billing, collecting, and posting. Reduced paper waste by almost 50% and filing time by 75% introducing e-filing and electronic billing.

Accounts payable manager. Posted, e-filed and reconciled all invoices and receipts for the General Manager’s approval. Verified funds and paid by check in a timely manner. Implemented new organization tactics in order to lessen possible errors, credit issues, and service interruptions with providers.

Payroll manager including Restaurant’s extra labor and hotel’s formal employees. Checked for accuracy between payroll system and daily worksheet. Fixed issues, if any, approved and sent data to external payroll companies.

Participated in the hiring process of employees and maintained personnel files implementing procedures in compliance with Florida’s Labor Laws. Administer employees benefits. Handled conflicts and termination as a mediator between managers and employees including unemployment claims and appeals.

CARTER HOSPITALITY MANAGEMENT Saratoga Resort Villas Best Western Premier,

Kissimmee, Florida 2013-2015

ASSISTANT REGIONAL CONTROLLER HOTEL DIVISION/HR

Implemented new procedures to help minimize errors through the audit process.

Assisted the General Managers with the preparation of the budgets for all properties.

Unified the Front Desk procedures for better workflow.

Reconciled monthly bank deposits, revenue postings, adjustments and commissions.

Accounts Receivable and Payable manager.

Payroll manager including extra labor and hotel’s employees.

Handled employees hiring process, benefits, conflicts and terminations as a mediator for the corporate office including unemployment claims and appeals.

DRIFTWOOD HOSPITALITY MANAGEMENT Radisson Worldgate Resort/ Royale Parc Quality Suites

Kissimmee, Florida 2010 –2013

ACCOUNTING MANAGER/HR

Prepared daily Cash Flow report, monthly Profit and Loss Analysis, monthly recording of Accruals, Cost of Food, Accounts Receivable Recap.

Reconciled daily bank deposits, revenue postings, adjustments and commissions.

Accounts Receivable and Payable manager.

Cash handler acting as general cashier in charge of a $20,000.00 safe and check book to provide front desk change or petty cash and manager’s checks for the hotel personnel.

Payroll manager including extra labor for external companies and hotel’s regular employees.

Handled employees hiring process, benefits, conflicts and termination as a mediator for the corporate office including unemployment claims and appeals.

SOUTHEASTERN INCOME PROPERTIES

Best Western Plaza, Best Western Movieland, Howard Johnson, Rodeway.

Orlando, Florida ■ 2005 – 2010

ACCOUNTS RECEIVABLE

Managed billing and collections.

Prepared bank deposits.

Posted and transmitted electronically credit cards transactions.

Processed group commissions and guest refunds.

Supported customer and front desk agents for credit cards disputes.

Posted checks and credit cards payments for groups.

STATE OF FLORIDA

Fort Lauderdale Hub, Florida 2000 – 2005

CUSTOMER SERVICE REPRESENTATIVE II

Issued determination on benefits according to each claim’s applicable unemployment law.

Drawn upon expertise in the area of Florida unemployment laws developed as a Customer Service Representative II.

Retrieved submitted unemployment claims from the state database (BH10) and reviewed for accuracy and for compliance within Florida Statutes and Employment Laws.

Researched applicable information anomalies.

Performed follow-up investigations of data submitted including employers and references.

Provided the initial screening of an applicant’s eligibility for unemployment benefits through a thorough interview process.

Developed expert level skills in the area of Florida unemployment laws in order to address applicant inquiries and correctly classify claims.

Honed computer skills in order to house the data needed to record and track an applicant’s claim.

EDUCATION

Universidad Iberoamericana (UNIBE)

Santo Domingo, Dominican Republic

Bachelor of Arts-Business Administration

State of Florida Real Estate licensee

SKILLS Fluency in Spanish

Proficiency in MS Word, MS Excel, MS Power Point, BH10 Database, QuickBooks Pro, Opera, PMS, Choice Advantage, Paylocity, Nova, Dollars on the Net.

References Available upon request

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