Administrative assistant
Resume:
KATE REITMAN
Summary
Motivated administrative professional with exceptional customer service and office support experience. A committed employee who can excel working independently as well as in support of a collaborative effort. Excellent typing, data entry, and organizational skills.
Highlights
●Data Entry ●Insurance Verification
● Call center
●Customer Service ●Scheduling/ Receptionist
● Strong Computer literacy typing: 55 wpm ● Office equipment management
● Microsoft Suite
● Google Docs
Education
Parsippany hills high school
June 2006-June 2009
High school diploma
Business certificate in Business
Grace institute - New York, NY
July 2017 to November 2017
Grace Institute, Administrative Professional Certificate (CMAA)
2/2017 current
NJ Ballet Company
Ballerina/ dancer
1997-2000
Experience
Gap in employment due to
Covid 19
2020-2022
Randalls – Part Time Store Associate 04/2020-02/2021
As a store associate (aka clerk in the grocery world), your potential to grow and thrive is at your fingertips.
Connect with customers in a thoughtful and passionate about your work.
I rotate shift with the team as cashier, bagging groceries, in-store shopping, arranging flowers, assisting in other departments as needed, changing cash draws, or sweeping the floor and cleaning stations while interact with valued customers.
Realtor.com Customer service rep March 2021-May 23 2021
Develop a deep knowledge of Avail.co products and services
Respond to help tickets in Zendesk using impeccable grammar
Receive inbound phone calls and respond to voicemail messages
Manage real-time inquiries via chat
Demonstrate professionalism in communication, relationship development, and over-the-top customer service
Maintain open channels of communication with managers and all team members
Properly document and escalate technical issues
Identifying customers’ needs to achieve satisfaction and drive value
Capitalize on opportunities to innovate within the organization
Identify the need for and create self-help solutions for customers and internal team members
Achieve KPIs in Zendesk where productivity and quality are key in providing excellent customer experiences
Performance Ford of East Hanover Receptionist July2019-August 2019
●Answered inbound telephone calls, scheduled reservations, and greeted/seated customers
● Managed the automotive cashier service center daily, track and file sales process of customers and salesperson.
●Organized and cleared waiting rooms, assisted closers with any request form office parties in assisting with sells and clients.
East Hanover Family Eye Care office manager/ Associate/Cashier APRIL 2017– May 2018
Provide an exceptional customer experience by ensuring the customer is always the priority
I Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
Demonstrate knowledge of store products and services to build sales and minimize returns,
Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own
Maintain department recovery standards; including fitting room go backs to standard, if applicable
Retrieve additional merchandise for customers as requested
Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
Assist in inventory and markdown process
Adhere to Asset Protection and inventory control and compliance procedures
Temporary hiatus to care for ailing family member 2013 – 2016
2cute Clothing Store, Seasonal Sales Associate December 2011 – January 2013
Provide an exceptional customer experience by ensuring the customer is always the priority
Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
Demonstrate knowledge of store products and services to build sales and minimize returns,
Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own
Maintain department recovery standards; including fitting room go backs to standard, if applicable
Retrieve additional merchandise for customers as requested
Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
Assist in inventory and markdown process
Adhere to Asset Protection and inventory control and compliance procedures
Ann Taylor Loft, Stock Associate/Cashier May 2010 – June 2013
Provide customer service using proper selling techniques, product knowledge, and the GUEST service model
Correctly measure and fit customers with appropriate NB product
Inform customers about any promotions we have running
Keep the floor always looking its best – neat, organized, and well stocked
Make sure items are labeled and price marked properly
Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses
Barnes & Noble, Cashier/Head barista 2010 – 2013
●Greeted and assisted customers with locating merchandise and processing transactions; completed cash and credit transactions quickly and accurately using POS system
●Provided exceptional customer service, handling and resolving customer questions and complaints via telephone
●Exhibited strong judgment and decision-making skills when issuing refunds and exchanges
●Maintained a clean and orderly sales floor and assisted with product merchandising; maintained a neat and organized stock room and ensured compliance with corporate visual standards
●Maintained strong product knowledge in order to provide customers with the most accurate product information
TGI Fridays, Lead Hostess August 2009 – May 2011
●Answered inbound telephone calls, scheduled reservations, and greeted/seated customers
Backtec Orthopedic & Sports Physical Therapy, head office assistant Summers 2006 – 2009
●Provided administrative support including filing, reception, scheduling patients, insurance verification, scanning documents, and data entry
Volunteer Experience
Women's Club of Morristown, Volunteer April 2015 – May2019
Jockey Hollow Visitor Center, Receptionist Spring/Summer 2016
Habitat for Humanity, Office Assistant/Cashier June 2014 – Nov 2015
Go The Distance for Autism, Traffic Director May 2013
Bikeathon, Volunteer June 2012- 2013
Fosterfields Living Historic Farm, Tour Guide/Office Assistant Summer 2011
After School Program, Tutor 2005 – 2008
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