Administrative Assistant Communications Operator
Resume:
Nicole Hammons
Conroe, Texas 77303
Background
I am a hard worker and strive to do the best of my ability I also ask for more training opportunities and always want to be moving forward and helping the company I work for prevail and have the most up to date and accurate information. I am computer driven and enjoy working on them and learning new software and programs. Goals
By next year I would like to see myself further my career and education by completing my Bachelor’s degree with study in the field of social services. I am currently working toward. In the next five years I would like to immerse myself in my future career and move into a supervisor role. Work Experience
February 2018- Currently
Licensed Appraiser
Montgomery Central Appraisal District
Licensed Residential Field Appraiser
Currently, I am assigned field work throughout Montgomery County to currently measure new houses and fill out appraisal cards take photos and document any pertinent information about the property into the account, also abstract properties which are rural and on more than an acre of land these accounts are assigned and working in teams is imperative for safety and for appraisers to see different properties and different types of houses and buildings and understand how to title them on the appraisal card. Also during times to protest properties I conduct informal hearings to try and settle the accounts with property owners and agents, I am also in charge of an appraisal review board hearing meaning I run the computer, record the hearing and present evidence from the district showing why or how we have come to the market value and keep all paperwork in order and give it to the appraisal clerks for retention. I also handle researching affidavits on protested properties and answer property owners questions.
Dec 2005- Aug 2010/2012-2018
Police Communications Operator/911 Call taker
Montgomery County Sheriff's Office
At Montgomery County Sheriff’s Office answering numerous phone calls from public, remain calm and professional while on the line with hysterical callers, dispatching deputies from my agency and outside agencies, continuous communication with other agencies, training others, typing, ability to decipher and retain important information pertaining to the incident, knowledgeable of TCIC/NCIC and licensed, SAFVIC trained and CERT trained and federal government regulations, proficient use of police CAD. Keeping work matters confidential within the law enforcement community. Also shift lead left in charge of entire shift and email and paging contact on major incidents. Communications training officer I trained new hires how to answer 911 calls, how to run TLETS and how to work the radio system and dispatch calls.
October 2015- January 2016
Project Angel Tree Coordinator
Salvation Army
At the Salvation Army in Conroe, Texas I registered qualifying participants into the angel tree program documenting all eligible candidates, I input all the information into our databases. I assisted in moving all of the supplies from storage to the warehouse location. I also worked at The Woodlands Mall promotion Project Angel Tree and sought families to adopt the registered angels and received donations. At The Woodlands Mall I partnered with local volunteers to assist in finding adopted families to adopt Angels I also worked at the warehouse part of my time and filled orders that the participants of project angel tree had asked for. I also was interviewed by a local school for a project they were doing on good faith in the holidays on Project Angel Tree and explained the program to them. On disbursement days at the end of the program I checked in registered candidates of Project Angel tree, I also made sure all the participants received gifts and checked the order for correctness and consistency. I helped manage volunteers in the warehouse and re arrange the warehouse when needed.
Oct. 2011-Jan 2012
Assistant Victim Services Coordinator (Grant Position) Montgomery County Sheriff’s Office
Decide off of police offense logs which cases are dealing with victims of violent crimes. Gather information about the victim from the local system and document the victim’s information onto offense logs. Next, send the victim a contact letter from my agency and an application for Crime Victim Compensation and other information that can help them. Document the victim and the time of victimization and demographics onto a spreadsheet and keep statics. Attend any training relating to victim services and study and write professional developments over them. Aug.2010-Oct.2011
Licensed Jailer
Detention Officer
Montgomery County Sheriff’s Office
Trained to work all areas of the jail with male and female inmates, search all incoming female inmates at female booking and in the pods, escort belligerent females into the jail and place them in the chair if warranted, supervise floor workers during meals and clean up, conduct rounds through the quad assigned to, conduct random cell/tank inspections looking for contraband, write in house reports charging inmates if they are acting in a manor against the rules or have contraband, respond to all emergency pages, assist in counting inmates, if assigned picket boss roll doors, count keys, check inmate count, announce announcements over intercom, document all movement of inmates off the quad, document everything pertinent on the quad, attend all meetings. 2007
Pecan Hill Florist/Part time
Flower Delivery Driver/Wait Staff and Wine server
Drove a panel van and utilized a GPS to find customers addresses, delivered flowers, loaded vases of flowers into foam holders inside the van. I also filled in as wait staff for weddings held at The Bells owned by the same company serving water, and each course of food, assisted cleaning and setting up and other times served wine only.
Oct 2004-Jan 2006
Water Taxi
Ambassador/Administrative Assistant
Drove a 30 foot boat, sold tickets to passengers and tallied my ticket sales, kept a passenger manifest, cleaned the boat and checked boat engine, maintained a steady rotation and checked out on marine radios, chartered groups, gave tours of the Woodlands Waterway. When assigned to be the administrative assistant I opened the office, totaled the previous days sales, totaled how many tickets sold and distributed tickets among that days drivers, answered all calls, e-mailed that day’s work to the company’s base in Florida, deposited sales into local bank, totaled employees hours from the previous day.
2002-2004
Tomball Regional Hospital
Server
Tomball Regional Hospital, the Heritage Retirement Home Served the residents’ breakfast lunch and dinner, cut salad fixings, desserts, and fruit, polished silverware, set up formal dining tables, restocked refrigerator. I also assisted in catering special events and enjoyed knowing the residents of the community by name. I also worked serving food in the Alzheimer unit and spoke to the residents, family of the residents of dietary needs and helped deliver to go orders to resident’s rooms. Etc.
EDUCATION
Ashford University
Lone Star Community College
Magnolia High School
VOLUNTEER
PACN helping in thrift store organizing, moving and marking items. BSA Venture Crew 1041 Committee Chairman for 3 years helping with fundraising and meetings. Tomball Regional Hospital helping with answering phones, giving directions and assisting patients in any helpful capacity.
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