Customer Service Warehouse Associate

JODI L. SPEAKER

*** ******** *****

Phoenixville, PA 19460

************@*****.***

Cell 215-***-****

Summary

Business Manager who is highly motivated, provides detailed results. Also oriented team player and can work well independently. Getting to work with many different individuals is beneficial, provides leadership, great communication skills with interpersonal skills.

Professional Experience

PharmaSource an IQVIA Business - 2021-Present

Quality Assurance Associate

Listen and Monitor sales representative outbound calls for clients in pharmaceutical industry

Provide feedback to representatives opportunities for improvement as well as strengths

Alorica 2020-2021

IT Tech Support

Inbound calls

Resetting Password,

Clearing data browsing history and cache

Assistance with system issues

Reporting issues

Walmart 2020-2021(6 months)

Cashier and online shopper

Register closer

Picked the online orders for customers

Chewy 2020-2020 (6 months)

Warehouse associate

Picked online orders shipped out to customers

Sure Title Company 2020-2021

Receptionist

Schedule appointments

Title company for mortgages

Prepared Lender packages

The Foodery 2019-2020

Cashier

Stocked shelves and freezers. 34 coolers with over 1,000 beers

Deli Clerk and make Deli sandwiches

QUEST DIAGNOSTICS - 2002 -2018

Patient Advocate, Billing & Compliance

Answer incoming calls for CEO and Executive Staff

Maintain Data Base of all incoming contacts

Co-ordinate resolutions between multiple Business Units

Provide additional education to staff and patients

Billing Coordinator II 2007-2008

Interpret Explanation of Benefits for proper calculation of disallowances and appropriate denial codes with follow up action

Apply payments and denials to third party carriers in all media types

Complete Third-Party Refunds/adjustments, while maintaining accurate back up documentation to provide accuracy

Employer Solution Operations Support 2006-2007

Assisted clients, vendors and call center assisting with printers and fax issues

Worked Internal Reports regarding printers and faxes waiting for transmissions

Contacted clients & vendors to resolve routine matters related to patient testing and result reporting

Client Customer Service 2003-2006

Provided excellent customer service to clients via phone, email or fax and resolve issues in an accurate and timely manner

Provided copies of invoices to customers to facilitate prompt payment. Provided account reconciliation’s to invoices with outstanding balances

Consistently resolved correspondence involving bill type transfers adjustments, credit balances, and refunds in a time effective and efficient manner

Identified system issues

Billing Coordinator II 2002-2003

Sorted and mailed claims. Confirmed acknowledgements received via electronic transmission.

Researched and resolved claim status and confirm payment

Resolved ProxyMed report

Education

Bachelor’s degree, Business Administration, Peirce College, Philadelphia, Pa

Professional Development

Acer certificated

Six Sigma Move-It Simulation

Member of VOE

Member of Recognition Committee

DISC Certificated

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