Medical Assistant Customer Service

EDWIDGE JEUDI

CORAL SPRINGS, Florida ***** 786-***-**** ************@*****.***

Friendly COVID-19 screener with skills in testing and communication. Committed to preserving patient confidentiality, maintaining clean work environments and keeping thorough records. Familiar with screening equipment and numerous testing methods. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations American Health Associates Inc. – Miami, FL

PROFESSIONAL SUMMARY

Flexible and Adaptable

Collaboration

Conflict Resolution

Customer Service

Active Listening

Good listening skills

Self-motivated professional

Decision Making

Responsible

Leadership

Organization and Time Management

Aseptic procedures

Planning and Coordination

Teambuilding

Covid-19 Swabber, 07/2022 to Current

SKILLS

WORK HISTORY

Set up, maintained and verified sterility of lab equipment and tools. Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.

Perform PCR for patients and antigen test

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions. Maintained energy and enthusiasm in fast-paced environment. Offered friendly and efficient service to customers, handled challenging situations with ease. Developed and maintained courteous and effective working relationships. Performed nasal swab and rapid antibody testing via blood droplet collection Collected and treated patient samples to test for COVID-19 infection Protected individual confidentiality as prescribed by local, state and federal mandates Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks

Set up, maintained and verified sterility of lab equipment and tools Used critical thinking to break down problems, evaluate solutions and make decisions Doctor, 01/2017 to 01/2019

Caisse Assistance Sociale – Haiti, Port-au-Prince

Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.

Evaluated patient histories, complaints and current symptoms. Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.

Diagnosed and treated patients suffering from chronic conditions. Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.

Identified serious conditions and emergency situations and immediately referred to hospital for prompt care.

Evaluated patient histories, complaints and current symptoms Provided consultation to staff and administration on patient treatment Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options

Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence

Diagnosed and treated patients suffering from chronic conditions Treated and monitored care of geriatric patients at local long-term care facility Conferred with specialists to obtain expertise on patient conditions and referred individuals in need of additional care

Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases

Administered high level of care to patients using active listening and open-ended questioning Adhered to universal precautions and other appropriate infection control practices Engaged with other professionals to impart knowledge and discuss best treatment courses Participated in patient education sessions among targeted populations with prevalent health risk factors Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions

Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions

Doctor of Program, 12/2014 to 07/2018

PIH Health – Haiti, Port-au-Prince

Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.

Evaluated patient histories, complaints and current symptoms. Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.

Diagnosed and treated patients suffering from chronic conditions. Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.

Identified serious conditions and emergency situations and immediately referred to hospital for prompt care.

Conferred with specialists to obtain expertise on patient conditions and referred individuals in need of additional care.

Wrote medical prescriptions, detailing side effects and possible adverse reactions to keep patients informed and alert of potential issues.

Administered high level of care to patients using active listening and open-ended questioning. Engaged with other professionals to impart knowledge and discuss best treatment courses. Implemented therapeutic regiments involving medications and other interventions to mitigate symptoms and prevent reoccurrence.

Determined appropriate treatments to achieve balance in body. Identified alternative pain control methods to avoid use of opioids and other overly-abused narcotics. Treated and monitored care of geriatric patients at local long-term care facility. Monitored practice budget closely to prepare financial reports for monthly board of directors meetings. treated patients with HIV, TB, MDR, XDR

Working with malnourished children

Participated in team-building activities to enhance working relationships Prepared variety of different written communications, reports and documents Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Improved operations through consistent hard work and dedication Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Collaborated with team members to achieve target results Developed and implemented performance improvement strategies and plans to promote continuous improvement

Resolved problems, improved operations and provided exceptional service Developed team communications and information for meetings Completed paperwork, recognizing discrepancies and promptly addressing for resolution Resolved conflicts and negotiated mutually beneficial agreements between parties Learned new skills and applied to daily tasks to improve efficiency and productivity Internship Student, 06/2013 to 10/2014

Minestere De La Santé Publique Et De La Population – Saint, Haiti Collaborated with team to optimize workflow and achieve objectives. Completed daily rounds to check on patients and identify any reasons for concern. Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.

Collaborated with treatment team to implement optimal protocols. Exercised confidentiality and abided by HIPAA rules and regulations. Assisted with research projects by compiling and organizing medical data from reports and patient interviews.

Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.

Learned about conditions and presentations often present in HIV, MDR, XDR patients. Shadowed emergency medical services team in emergency room setting and during field response. Interviewed patients and added key details to medical histories. Developed knowledge in disorders such as dementia, depression by attending frequent talks from facility specialists.

Reviewed clinical cases to gain additional understanding of disease etiology and progression. Responded to medical emergencies to help stabilize and treat patients. Applied classroom learning by directly caring for patients with acute concerns and chronic conditions. Collected and transported laboratory specimens used in diagnostics and ongoing patient monitoring. Assisted patient medication administrations using various methods such as intravenous, intramuscular, oral, subcutaneous and pulmonary.

Balanced high course workload with scheduled rounds and clerkship responsibilities. Participated in all scheduled rounds and teaching conferences. Shadowed resident physicians, taking notes and asking questions. Provided patient care under direct physician supervision. Participated in clerkships within various clinical departments and medical specialties. Observed and recorded patient conditions by assessing vitals. Aided in communication and authorizations with patient and caregivers. Sales Agent, 11/2007 to 11/2011

Avon Cosmetics – Santiago De Los Caballeros, Dominican Republic Trained and developed new sales team associates in products, selling techniques and company procedures.

Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Identified new targets, developed new business opportunities and presented product lines to customers. Increased sales and customer satisfaction through personalized servicing. Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Developed and delivered engaging sales presentations to convey product benefits. Retained excellent client satisfaction ratings through outstanding service delivery. Organized sales paperwork, presented proposals and finalized contracts. Surpassed sales objectives several consecutive years by cultivating productive client partnerships. Automated contact management system, resulting in better client organization and goal alignment. Increased sales by offering advice on purchases and promoting additional products. EDUCATION

Certificate: Medical assistant,08/2022

Certificate: Nutrition and Mental Health, 05/2022

University of Canterbury - United Kingdom

M.D.: General Studies, 06/2012

Pontificia Universidad Catolica Madre Y Maestra - Dominican Republic LANGUAGES

English French

Full Professional Native or Bilingual

Creole Spanish

Native or Bilingual Native or Bilingual

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