Vongay Inthisone (Annie)

*** ***** *****

Gaithersburg MD 20877

240-***-****

adr49i@r.postjobfree.com

Objective: Dedicated and hard worker who is looking to utilize my current customer service and computer skills to be an asset with your company.

Bilingual Skills: English, Laos, and Thai.

Computer Skills: Microsoft office, Excel, Record keeping, Data entry, creating databases, etc.

UPS

Gaithersburg MD

Job Title: PT HR Supervisor 07/30/2020-Present

Conduct interviews with job seekers daily

Attend daily team meetings

Facilitate the candidate screening process such as background checks, skills testing, and references

Facilitate the completion of all candidate documentation and completeness of applications including W4, I9, and payroll information

Coordinate on-site client interviews

Maintain excellent, updated contact with clients and job seekers at all times ensuring candidates know where they are in the hiring process; and managers are kept apprised of all candidates' status as well

Conduct thorough orientation meetings with job seekers to ensure on-boarding is complete including review of all company policies and procedures

Post job advertisements on websites such as Indeed, CareerBuilder

Ensure completion of 10 or more weekly candidate interviews

Document all notes and information in the applicant tracking system

Call and confirm all candidate interview appointments

Make sure to cover all last-minute applicant emergencies such as call offs

Be able to take initiative and act quickly and decisively

Recruiter Skills

Covance/Corestaff

Gaithersburg Maryland

Job Title: Call Center Representative/Program Specialist 10/28/2019-06/13/2020

Outbound healthcare call center helping patients get access to necessary medications.

Handle outgoing calls to patients and healthcare partners

Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures

Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy

Work with partner distributors and pharmaceutical manufacturers to request products per assigned program guidelines and track shipments

The Crowley Company

Frederick MD

Job Title: Scanner/Data entry 06/07/2019-10/2019

Sorting and/or preparing hard copy records for scanning – document preparation.

The ability to sort, file and box records

Follow production procedures and completing internal documentation & tracking

Familiarity with PC and other computer related products.

Maintain record order and sequence in a spreadsheet.

Ability to work at a sustained pace to meet production rates while producing quality work.

Reconcile work order for accuracy count.

Mark monitor

Rockville Maryland

Job Title: Security operation Analyst 09/12/2017-06/06/2018

Provided real-time network and net flow monitoring for critical fraudulent website and shutting down that fraudulent website, documented all issues that have been requested to be sure exact issue is relayed appropriately.

Followed documented procedures and processed to find solutions to issue.

Received and entered tickets into the system to be escalated to higher tier to finalize the issue while working diligently with technical support engineers to diagnosis and troubleshoot issues.

Health and human Services (Emergency Services unit) Montgomery county government

Germantown Maryland

Job Title: CSA111/18 02/11/2013-11/02/2016

Served as a Triage worker for Homeless and Stabilization in the Emergency Service Unit.

Assisted at risk families and children in applying for Housing, Eviction Prevention, Utility Disconnection, and Burial Assistance.

Documented each client interaction into the system appropriately to ensure proper follow up is met.

Established and maintained effective working relationships with members of public or private agencies.

Experienced in working with clients from a wide variety of socioeconomic levels.

Assessed client needs and per-eligibility for social services, public assistance and health services.

Making home visits, etc. to help families access needed resource and coaching them to resources on their own.

Entered and updated client records and scheduled appointment in the agency’s UNITED System.

Performed clearance in the States CARES System; and preparing internal and external correspondence.

Health and Human Services (Income Support Specialist Unit) States of Maryland

Germantown, Maryland

Job Title: FIA Aid 12/01/2009-02/11/2013

Meet with Montgomery county residents and assisting them in applying for public assistance programs such as Food Stamp, Medical Assistance.

Thorough knowledge of the Family and Children’s Medicaid program, Food Stamp and Cash Assistance.

Knowledge of all agency and community programs and services, which could affect the client/applicant in a positive way.

Ability to read, analyzes, and interprets a variety of regulations, policies and procedures of varying complexity.

Ability to work independently and prioritize work.

Ability to instruct and evaluate the work of lower level employees.

Train new employees in new and existing rules, regulations, policies and procedures.

Ability to understand the needs and problems of clients/applicants.

Ability to perform caseworker function under and within structured time frames.

Ability to work with a team of Income Support Caseworker III’s to meet needs of the unit.

Knowledge of computer usage, electronic filing of documents, scanning ability and accuracy in computer usage.

Initiative, flexibility and ability to work with volume in a fast-paced environment required.

Great interpersonal skills and professionalism along with leadership qualities is necessary.

Maintain client file in in alphabetical order

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