Customer Service Representative

Elizabeth Marissa Perez

Address: **** *********** **

Stockton, CA 95205

Cell Phone: 209-***-****

Email Address: ************@*****.***

Summary

A hard working individual with dynamic and goal oriented qualities possess 10 years of customer service experience. I'm a friendly worker with high energy and great communication skills. Ability to use confidential or sensitive information in a professional manner. Capable of running the tasks and duties of the position with utmost professionalism and effectiveness. I’m willing to learn and expand my knowledge while meeting company goals.

EXPERIENCE

AMAZON, STOCKTON, CA

Inbound Department

February 2022 - Current

● Receive and count stock items, while recording data into a computer

● Responsible for storing merchandise in assorted size bins, to be pulled for fulfillment orders

● All items are inspected for damages, then scanned as they are stowed to ensure virtual and physical locations

PAKMAIL, STOCKTON, CA

- Shipping & Packing Associate

Customer Service Representative

September 2019 - March 2021

● Opening store, customer service

● Putting mail in customers mail boxes & renewing Mail boxes

● Mailbox rentals, copy / fax / scan / email, shredding, key duplication, notary, fingerprinting and passport photos & expedited passports.

● Provided professional packaging and shipping services to our customers through all major carriers (UPS, FedEx, DHL, USPS) as well as freight services (including ground freight, air freight, international air and container, etc.), custom crating, shrink wrapping, palletizing, and office services

Harbor Freight Tools, Stockton, CA - -Sales Associate August 2015 - May 2019

● Meticulously handled POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.

● customer service,looking into customers warranties and signing customers up for monthly coupons.

● Restocked shelves, putting items back where they belong . And making it a safe & clean environment for customers & co-workers.

● Opening & closing the store.

POPEYES CHICKEN, STOCKTON,CA - CREW MEMBER

January 2013 - July 2015

● Provided excellent service and high-quality food in a clean, friendly and fun atmosphere. Offering friendly service to customers

● Followed procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness.

● Responsible for cleaning and sanitizing the food preparation area, storage areas, including interior and exterior of restaurant equipment, and utensils.

● Handling money at the register/drive-thru and counting my drawer making sure it meets the right amount of qualifications for the next day/shift.

EDUCATION 2009-2013 Cesar Chavez High School Stockton, Ca Diploma Major: Law & Order

SKILL HIGHLIGHTS

● Shipping & Packing

● Live Scan (Fingerprintings)

● Greet customers

● Open/close store following all procedures

● Maintain high customer service

● Customer service skills in person and over the phone

● Basic computer skills

● Cash Handling

● Cleaning/Stocking

● Dedicated work ethic

● Motivates others

● Always thinking of good ways to improve my work and environment

● Fast Learner

● Great working with others and alone

● Identifies problems

● Develop strategies

Contact this candidate