Customer Service Food
Resume:
MURRAY T. KENNON
DI RE CT O R O F O PE R AT I O NS
***********@*********.*** Ozark, Missouri Linkedin.com/in/murray
-k-08201a167
ABOUT ME/CAREER OBJECTIVE
Accomplished Director of Operations with over 30 years of management and leadership experience in innovative and agile work environments. My career objective is to obtain a position in which my experience will contribute to the growth of a company that recognizes an individual’s effort and creative application of personal resources.
EXPERIENCE
April 2001 - Present
Director of Operations (DO)/IHOP/Kennon Enterprises Inc./Springfield, MO
• Responsible for the overall management and daily operations of 5 IHOP restaurants
• Achieved on average $11,596,000 in sales every year as DO
• Led 375 managers and employees in high paced work environment
• Budgeted costs on average at 21.5% and ran labor statistics at 22.4%
September 1998 – April 2002
General Manager / Steak n’ Shake, JBA Inc. / Memphis, TN
• Responsible for daily operations of the restaurant and overall customer service
• Guided marketing and cost control measures along with maintaining health code standards
June 1995 – September 1998
Multi-Unit Manager / Host Marriot Inc. / Memphis, TN
• Responsible for three separate units at Memphis
International Airport
• Oversaw budget for all three units along with sales and cost control measures
• Additionally, supervised the maintenance of over 40 free-standing units
CERTIFICATIONS
Serve Safe Certification
School of Food Service Management
[References available upon request]
EDUCATION
State Technical Institute of
Memphis, TN
1996 - 1997
White Station High School
1977 – 1980
KEY SKILLS
• LEADERSHIP SKILLS
• MANAGEMENT SKILLS
• COMMUNICATION
• ACTIVE LISTENING
• PROBLEM SOLVING
• TIME MANAGEMENT
• ORGANIZATION
• TEAMWORK
• COMPUTER SKILLS
• CREATIVITY
• CUSTOMER SERVICE SKILLS
• INTERPERSONAL SKILLS
AWARDS
• PRESIDENT’S AWARD FOR
HIGHEST SALES FOR 13 WEEKS
STRAIGHT
P E A L
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