Loan Processor Customer Service

REGINA THOMAS

**** *. **** ******, *********, WI 53222 · 414-***-****

*********@*****.***

Objective is to obtain a position with a company I can build a lifelong career with, that will allow me to use my superb management, communication and interpersonal skills.

EXPERIENCE

DECEMBER 2021 – CURRENT

LOAN PROCESSOR, Primerica (GA)

Manage a pipeline of loans for 5 different states helping the MLO’s with Purchases and refinancing loans. I assist with completing loan application and run credit reports. Make sure guidelines are being followed when completing products, pricing & points, assist MLO with making sure they are meeting guidelines and timelines for TRID. Assist with rate locks, title and appraisal.

JULY 2021 – DECEMBER 2021 (CONTRACT)

LOSS MITIGATION SPECIALIST, FHLBC

Manage delinquent files within required timelines and protocols. Manage a pipeline of 15 or more files per month, working directly with PFI’s on getting necessary documents and reports needed. Complete modification/ forbearance calculations for agreements or provide required information to appropriate parties. Demonstrate strong knowledge and adherence to all laws, regulations, and organizational processes

AUGUST 2018 – JULY 2021

LOSS MITIGATION SPECIALIST, Dovenmuhle

Handled high priority and complex case files, as well as evaluated borrower application packages to determine financial circumstances, capacity, and ability to pay. Reconcile sources of income, tax returns, balance sheets/statements, and credit reports. Negotiate terms with mortgagors, real estate brokers, attorneys, MI companies, government agencies, and clients. Complete modification/forbearance calculations for agreements or provide required information to appropriate parties. Demonstrate strong knowledge and adherence to all laws, regulations, and organizational processes.

JUNE 2017 – JUNE 2018

WEBSITE SUPPORT LEAD, Empower Retirement

Assisted different business with their payroll files, by trouble shooting errors they may have received when trying to process payroll. Managed escalated calls, trained new hires, handled all complex cases and work closely with management to develop and grow into management.

DECEMBER 2015 – MAY 2017

EXECUTIVE ADMINISTRATION ASSISTANT, CRM

Collaborated with finance, Safety, Risk & Legal, to gather & maintain bids & contract pre-qualification data with no issues. Completed pre-qualification requests & updated monthly, quarterly & annual online pre-qualification systems accurately. Obtained insurance needed from outside vendors, insurance agents & brokers to ensure vendor agreements & insurance requirements are met, including evaluating & tracking specific insurance endorsements for subcontractors. Administered Owner Controlled Insurance Program enrollment & ongoing paperwork in collaboration with payroll department with no errors. Created a paperless department and contributed fresh ideas.

MAY 2011 – DECEMBER 2015

INVESTMENT REP III, Northwestern Mutual

Shadowed, coach & trained new hires on taking calls & all processes effectively.

Took calls on team expert line answering complex questions accurately for team members. Provided precise information for clients and field reps on contracts.

Setup inherited annuities and required minimum distributions with no error.

EDUCATION

SEPTEMBER 2011

BUSINESS MANAGEMENT, Cardinal Strtch University

3.64 GPA

SKILLS

Well-organized and efficient with ability to work at a fast pace. Goal oriented self-starter with confidence and perseverance

Fair Housing Regulations

DU & AUS

CRM Software

ACTIVITIES

Volunteer at the boys and girls club mentoring youth, teach praise dancing and work with mentally challenged adults. I enjoy spending time with my family, traveling, reading and making custom clothes/shoes.

Contact this candidate