Customer Service Front Desk

Pamela S Gillespie

*** ******* ***** • Apartment 234 • Sioux Falls, SD 57105

605-***-**** • *********@*****.***

SPECIALIZED SKILLS AND QUALIFICATIONS

• Strong work ethic and superior interpersonal, customer service and communication skills

• Ability to establish rapport with a wide diversity of personalities and situations

• Highly motivated, reliable, confident, and committed to professional standards

• Excellent organizational and attention to detail abilities

• Capacity to learn and adapt quickly to new company policies and procedures

• Proficient in MS Office – including Word, Excel, Outlook, and Explorer

• Outgoing personality and positive outlook

PROFICIENCY AND JOB-RELATED EXPERIENCES INCLUDING THE ABILITY TO:

• Communicate effectively both verbally and in written communication

• Give clients an impression of alertness, efficiency, caring and knowledge

• Consistently maintain a compassionate and positive attitude and enjoy helping people

• Problem solve and quickly grasp complex situations and turn them into manageable tasks

• Resolve conflicts with excellent listening skills and maintaining a calm professional demeanor

• Evaluate situations before acting to achieve the most effective and efficient results

• Produce quality work even when under extreme time pressure and deadlines

• Understand and follow instructions to successful conclusions

• Prioritize, manage, organize using good judgment to manage workloads to meet deadlines

• Make sound decisions requiring interpretation in absence of supervision

• Keep office and common areas clean to present appealing atmosphere to clients and staff EDUCATIONAL BACKGROUND

• Huron university k/n/a Colorado Tech, Sioux Falls, SD

• Bachelor of Science in Criminal Justice – 4.89 GPA EMPLOYMENT HISTORY

• LSS – Lutheran Services – 03/26/2018 – 06/30/2020 – Job Eliminated due to COVID19 Administrative Assistant Community Interpreter Office

• TCF BANK – Summer of 2017 – March 2018 (Call Center was relocated to the Philippines) Call Center Agent

• FA – Flooring America – August 2013 – July 20

Receptionist, Customer Service, Warehouse

(Will supply further info on reason for leaving at interview)

• Office Elements – July 2008 - July 2013 – Company Downsizing – Closed Sioux Falls Office Front Desk Receptionist, Customer Service, Ordered Supplies, Warehouse Inventor

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