Sales Associate Customer Service

Jyothi Gopala

Bothell, WA *****.

E-mail: *.*.*********@*****.***

Mobile: 717-***-****

CAREER OBJECTIVE:

Derive satisfaction from my work and input my best to apply my skills and knowledge.

Ensure every professional activity as value addition for client, organization and myself.

Be a member of strong professional team committed to excellence and innovation.

A team player with good communication, analytical and interpersonal abilities.

EDUCATION:

Master’s degree in Commerce (Finance and Accounting) – University of Mysore (July 2011 – May 2013)

Bachelor’s degree in Commerce (Finance and Accounting) – Kuvempu University (July 2008 – May 2011)

PROFESSIONAL OVERVIEW

United States resident since 2016, recently granted a work visa and excited to re-enter the professional work force.

Apna Bazar (Retail Sales Associate and Casher): (2022 May – Current)

Assist an average of 40 customers per day in finding or selecting items and provided recommendations.

Stock, replenish, and organize inventory with accuracy and efficiency, completing function 10% faster than average associate.

Manage proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases.

Provide outstanding customer service, receiving 96% in customer service feedback surveys.

Assisted team members, when necessary, in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up.

GraphX Solutions PVT LTD (Business Analyst): (June 2015 -March 2016)

Auditing their daily sales to updates the client for the mistakes made by the dealer while reporting actual daily sales.

Maintained Tag line to delivering Daily sales reports to the different clients.

Generating following 3 important reports

1.Score Card Report

2.Charge Back Report

3.Sales by Employee Report etc.

RQ4 updates like adding New Sku’s and price variances.

Interacting with Client through mail and solving their queries.

Timely watch on any new updates in the process to make the team aware of the same and for quick implementation.

Flexibility to upgrade the different Business process knowledge.

Training new joiners, clarifying the doubts among the team.

Inspiration Manpower Consultants (Staffing Specialist): (January 2015 – May 2015)

● Individually sourced profiles for various Business needs like BPO, Human Resource, Banking and ensured closures within SLA

● Phone Screening the suitable candidates and communicating the Job description

● Determine applicant qualifications by interviewing applicants, analysing responses, verifying references, and comparing qualifications to job requirements.

● Scheduling interviews and coordinating with the Client and Candidate, up to candidate’s onboarding

● Planning and scheduling meetings and sending calendar invites to team members based on their availability via outlook calendar.

● Worked towards bulk hiring candidates from various backgrounds for companies such as HSBC, Accenture, Mphasis.

● Tracking and sharing the number of profiles sourced and number of candidates hired on a daily and weekly basis using MS Excel.

● Responsible for training newly hired HR Consultants.

● Sourced candidate profiles using job searching tools such as Naukri, Monster, Times Jobs, Linked In and used social media to post jobs such as Facebook, Linked In.

SKILLS AND INTERESTS

•Flexible, adaptable and quick learner.

•Integrity, Commitment and Discipline.

•Dedication, Willingness to walk an extra mile to achieve excellence.

•Willing to take own initiative.

•Optimistic, joyous with pro-life attitude.

ADDITIONAL SKILLS

Tools and packages: Tally 7.2, MS office, MS Excel, MS Word, Outlook.

Operating System: Windows 10.

PERSONAL INFORMATION

USA Work VISA authorized till November 2025 (On H4 EAD, Will be happy to share EAD details)

Languages Known: English and Kannada, Telugu, Hindi.

Present Address: Bothell, WA USA

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