Security Officer Assistant Manager

DeShundra Robinson

*** ******* **** **********, ** 35214

Phone: 205-***-****

********.**********@*****.***

Objective

To carry out my job performance to the fullest, and to assist every one that works with me

Skills

Management

Collections

Sales/Marketing

Tax Preparation

Experience

Weiser Security

Birmingham, AL

September 2017 – Present

Security Officer

Secure premises

Patrolling property

Monitoring surveillance equipment

Inspecting buildings, equipment, and access points ; permitting entry.

Alorica work @ home

Birmingham, AL

July 2017 – Present

Call Center

Obtains client information by answering telephone calls

Interviewing clients

Verifying information

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information

Confirming pricing

Dedicated Tax Professionals

Birmingham, AL

January 2007-Present

Owner/Senior Tax Preparer

Prepares, consults or assists with tax returns for individuals or small businesses.

Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return.

Interviews client to obtain additional information on taxable income and deductible expenses and allowances.

Computes taxes owed, using adding machine, and completes entries on forms, following tax form instructions and tax tables.

Primerica Financial Services

Birmingham, AL

February 2007- December 2007

Agent

Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

Calculate premiums and establish payment method.

Confer with clients to obtain and provide information when claims are made on a policy.

Customize insurance programs to suit individual customers, often covering a variety of risks.

Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms

Liberty Tax Service

Birmingham, AL

January 2007-April 2007

Manager

Responsible for budget. Direct accountability for achieving monthly, quarterly, and annual financial targets and cash controls.

Recording office expenditure and managing the budget

Carrying out staff appraisals, managing performance and disciplining staff

Promoting staff development and training

Organizing and chairing meetings with staff

Jackson Hewitt Taxes

Birmingham, AL

January 2003- January 2007

Assistant Manager

Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records.

Writing reports for senior management and delivering presentations;

Responding to customer enquiries and complaints

Prepares reports by collecting, analyzing, and summarizing operational data and trends.

Education

Virginia College at Birmingham, Birmingham, AL

Associates degree, Paralegal Studies, August 2004

Bachelor’s Degree, Criminal Justice, March 2013

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