Production Operator Customer Service
Resume:
Nancy Flores
Elkton, MD 21921 *******@*****.***
Career Summary
A results driven, self-motivated and resourceful logistics professional with an in depth understanding of all aspects of project coordination and implementation, shipping and receiving, and transportation.
Areas of Expertise
•Customer Service/Support
•Supervision and Teamwork
•Project Coordination
•Operations Management
•Process Improvement
•Regulatory Inspections
•Maintenance Schedules & Reliability Metrics
•SAP systems
Professional Experience
Smithfield Foods 9/2019 - 3/2021
Shipping Clerk
Handle a wide variety of paperwork induding purchase orders, return authorizations shipping documents/review all delivery notes
Direct movemovement of shippments to platforms to storage and work areas
Schedules inbound and outound loads
Prioritize timely log and professional communication with carriers
Utilize SAP for print picks,comfirm orders and carriers
Utilizing continuous improvement mindset, assisted in identifying opportunities to improve processes.
Maintain a clean,sanitary and safe work area
Performance Food Group (PFG) 12/2018 – 8/2019
Transportation and Delivery Adminstration Assistant
Track delivery trucks from warehouse to customer using AS400
Communicate frequently to customers estimated delivery times
Report daily delivery activities to corporate customers, Transportation Manager and Customer Service Manager
Special Projects as assigned by General Manager
Hoover Wood Treatment Plant, Oxford PA 4/2018 – 10/2018
Shift Supervisor/Production Coordinator
Supervise plant personnel, including hiring, training, counseling and firing personnel
Review production schedules daily and adjust as needed
Responsible for quality production and production goals
Ensure standards are followed (safety, personnel policies, OSHA)
Siemens, Newark Delaware 3/2016 – 3/2018
Production operator
Operate, maintain, troubleshoot and repair complex manufacturing equipment
Ensure accuracy of paperwork pertaining to specific work orders
Inspect product goods to meet customer standards
Ensuring chemical waste is disposed by hazmat safety guidelines
DUPONT COMPANY, Chambers Works 1/2013 – 8/2015
Maintenance Coordinator
Supervise Maintenance Mechanics.
Collaborate with Production Supervisor to ensure equipment availability, and resolve scheduling conflicts between operations and maintenance.
Responsible for adjusting maintenance schedules to minimize production downtime.
Responsible for leading the integration of the Work Management Process into the production, maintenance, and engineering cultures.
Confirm proper information in Work Notifications and Work Orders to provide reliability data
Stayed below 150K monthly TAR budget, saving the company 40K monthly.
Supported the integration of the Reliability Management Process (RMP) into the production culture.
Contributed to the review of Maintenance and Reliability metrics and provided recommendations for improvement.
DUPONT COMPANY 1/2008 – 12/2012
Sourcing and Logistics Specialist/U.S. ISO Container Coordinator
Supervise personnel receiving product, pulling orders, loading trucks, and shipping orders
Processed orders and customer inquiries; updated account records; interacted with vendors and suppliers.
Accountable for developing and maintaining documentation of business requirements for logistics. Determined gaps to plan and executed improvement plans to meet needs.
Responsible for managing the transportation equipment fleets (asset management) tank-trailers and portables.
Utilized business and logistics systems to provide information required for logistics management.
Responsible for maintaining transport inventory in above average condition, saving the company 100K.
Effectively coordinated movement of raw materials and finished products between vendors, company facilities, and customers both nationally and internationally.
AGILENT TECHNOLOGIES, Wilmington, DE 2005- 2008
Manufacturing Process Production Coordinator
Volunteer Work
American Red Cross: Emergency Responder and Vehicle coordinator
Tree of Life Missions Leader
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