Nghia Nguyen aka Timmy

571-***-**** adr45q@r.postjobfree.com

To further my experience and growth in the Information Technology field; special interest in desk engineer support, hardware/software support, helpdesk, system administrator and other related computer technology.

Certificate:

MCP 070-270 Window XP CompTia Network Plus 2013

Citizen Status: US Citizen

Work Experience:

System Engineer at AAMVA from Oct 2016 to present

•Support approx. 150 plus users on site and 50 users on remote sites including Executive and VP.

•Desktop Support: Windows 7, 10 and include setup, install, troubleshoot, build and deploy workstation image using MS WDS, previously Ghost, MS patch update WSUS, install additional software, new hire onboarding process, departure process, laptop refresh cycle rolls out, and more.

•Collaborate with vendors to Order and Maintain: inventory for all laptops, printers and toners, monitors, cables, software licenses and other IT equipment.

•Server server 2003 to 2019 including install and troubleshoot, Active Directory, DHCP, DNS, GPO, MS patch update WSUS, Print Server, backups and restore file, Mobile Iron for cell phone and other.

•Office 365 admin and Hybrid Azure: onboard new hire process create user and account, email and assign office 365 license, departure process disable user account, other Office 365 Admin task such as Exchange, Azure AD, knowledgeable with Intune,

•SolarWinds admin, VMware admin, light AWS admin,

•Part of planning and support team for yearly conferences and setup IT equipment.

•Other projects and IT related scope.

System Administrator at MicroAutomation from May 2016 to Oct 2016

•Working with two senior system administrators support approx. 50 users on site ranging from help desk pc hardware and software installation, break fix, and image pc, office 365

•System admin task: server maintenance, active directory, create user account, reset pw, create group permission for folder access, DHCP, DNS, WSUS patch update, antivirus, configure and maintain dell and cisco layer 2 and layer 3 switches in basic setup to QoS, VMware maintenance create virtual client and server machines, and other software installation and maintenance.

•Working with senior system administrators and developers supporting contact center and next generation technologies software such as IVR and CTI and maintain related servers for multiple government clients remotely.

Help Desk at Dewberry from May 2015 to 2016

•Help Desk Support for approx. 200 plus on site and approx. 1800 varies from multiple offices. Win7 environment include troubleshoot desktop and laptop and approx. 50 software across corporate. trouble shoot including add printer, replace, and order toner, email related, related.

IT Support Specialist at NIHFCU Nov 2007 to Feb 2015

• VMware workstation, VSphere and VMHorizon create and maintain virtual machine including client and server.

•Knowledgeable: Java, Visual Basic, C#, Window Scripting & PowerShell, dos script.

•Knowledgeable: Unix & Linux. Support for 50 plus users on site and 50 users on remote sites in windows XP, Win7 and server 2003/2008; include setup, install, troubleshoot, maintenance PC & Laptop, server Active Directory, email related, monitor and respond to printer and ATM machine, monitor, and run a daily operation schedule in summit including processing special reports

•Supported VPs and CEO throughout various IT task from help desk to active directory permission and more.

•Summit front end help desk and novice analyst.

•Software: Summit, Track IT, UC4, Radmin, Dameware, PGP, Symantec Antivirus deployment, Ghost Imaging, and Acronis Snap Deploy, Symantec Backup etc

•Create forms using Acrobat Pro and Liquid office. Successfully update about 100+ and created about 50+

•Intermediate to Expert with MS Office Suite.

•Create and maintain workstation images using ghost Imaging and Acronis Snap Deploy.

•Maintenance and trouble shoot printer including create share printer, replace, and order toner.

•Active Directory: unlock & reset password, assign user's permission, create new account & security group.

•Exchange 03 & 2010: grant access to mailbox, create mailbox and distribution list.

•Administrate Share point 2003: assign user access level, create link, and light maintenance.

•LAN/WAN Network & TCP/IP troubleshooting network.

•Light query using SQL and Visimage.

•Involved in XP and win7 PC roll out and other projects.

•Assist network engineer and security officer in other duties related to network infrastructure.

•Knowledgeable of VMware server, VSphere and

•Knowledgeable: CISCO switch and router.

System Administrator/ IT Coordinator at BPSOS May 2006 to Nov 2007

•Assist in monitoring, maintaining, and troubleshooting the network including Server 2003 and Exchange 2003: Active Directory, DHCP, Folder security & Share and XP. Plus supporting 50 users on site and 250 users from 14 other off-site offices.

•Active Directory: create user, unlock & reset password, assign user's permission.

•Exchange: maintenance exchange database, purging delete user.

•Assist in Systems administration of SQL, NAS, IIS, BPM, Terminal Server, Office Communicator, MAS 400, Backup and restore, etc..

•Work with multimedia team to design and print process of organization and program materials, including brochures.

•Organize and provide information workshops, training seminars, and conferences.

•Trouble shoot and maintenance printer including ordering toners and services.

•Process any administrative paperwork relating to IT

Scan Operator at Labat Nov 2005 to May 2006

•Scan and unitize documents into computer

Office Assistant at NVCC Purchasing - Annandale, VA Sept 2002 to Sept 2004

Assist Buyer, Filing, Organized supplies, Copying

Office Assistant at Armstrong Lawyer Office, Wheaton MD June 2000 to August 2000

• Assist lawyer and clients in any issues.

• Filing, interact with police, insurance, hospital, Translate Vietnamese to English for client.

Soft skill:

•Attention to detail: thorough when performing work and conscious to detail.

•Oral communication: proven to communicate effectively with others and listen to others input.

•Customer Service: works with clients and customers to provide satisfaction on outcome resolution.

•Problem Solving: proven to identifies problems by gathering information and evaluate alternative and make recommendation.

•Teamwork and collaboration: proven to work effectively as an individual and as a team.

•Leadership skill: Proven leadership and management skills by successfully trained two interns. Take charge in volunteer work and project.

•Friendly and hardworking:

Education: A.S at ITT Institute of Technology

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