Felicia Drumheller

Extensive knowledge in various fields.

Newport, TN 37821

adr45k@r.postjobfree.com

423-***-****

•Extensive experience in a variety of fields

•11 years experience in an office environment

•2 years experience in Search Engine Optimization management

•2 years experience in Social Media management

•3 years experience in website design and maintenance

•3 years experience in content creation

•Proficient in Microsoft Office Suite, Outlook, Adobe, Photoshop, Quickbooks, MLS, Powerpoint, Excel,

ACT, Servesuit, Google Suite

•Can Type 45 wpm

•Answer multiple line phone system.

•Basic office experience includes: Greeting clients, data entry, faxing, emailing, scanning documents,copying, filing, mailing, dictation, invoicing, ordering supplies, etc.

•Accounts Receivable/Accounts Payable

•Great at working individually as well as in a team environment with great multitasking skills. • Ability to work in an accurate, detail-oriented and highly productive manner.

•Ability to learn any computer program quickly and proficiently.

Authorized to work in the US for any employer

Work Experience

Office Manager/ Administrator

Khouri Chiropractic - Summerville, SC

March 2018 to October 2019

•Scheduling of various services for multiple therapists and doctor

•Verification of insurance eligibility

•Human Resources

•Administrative training

•Document creation

•Marketing/Promotions

•Created and managed marketing campaigns

•Created promotional material

•Search Engine Optimization Manager

•Updated website meta tags, keywords, and content

•Social Media Management

•Content Creation (Facebook/ Instagram/ website)

•General Office duties to include: Answering a multiple line phone system, greeting patients, faxing,filing, emailing, etc.

Administrative Assistant

Ledford's Termite & Pest Control, Inc -

Charleston, SC June 2015 to October 2017

•Scheduling

•Invoicing

•Collections

•Sales

•Type up contracts, and CL-100 reports

•General Office duties to include: Answering a multiple line phone system, greet clients/guest, faxing,filing, emailing, etc.

Administrative Assistant

Suncoast Fire Safety, Inc - New Port Richey, FL

June 2013 to February 2014

•Scheduling

•Invoicing

•Collections

•Sales

•Inventory

•General Office duties to include: Answering a multiple line phone system, greet clients/guest, faxing,filing, emailing, etc.

Patient Care Technician

Nurses Helping Hands - Pinellas Park,

FL June 2010 to December 2012

•Assisted live in residents with daily activities

•Assisted residwnts with bathing and caring for themselves

•Transferred patients from beds to wheelchairs

•Cared for bed bound patients

•Assisted in administering medication

•Served meals and snacks

•Gave tours to families and prospective residents

•Planned and executed activities for residents• Provided companionship

•Laundered bedding, towels, resident clothing

•Scheduled residents appointments and transportation

Office Manager

Great Trucking Co - Tampa, FL

August 2008 to November 2010

•Company Payroll

•Accounts Receivable/Accounts Payable

•Data Entry

•General Office duties to include: Answering a multiple line phone system, greet clients/guests, faxing,emailing, filing, copying, etc.

Phelbotomist

DCI Biologicals Dunedin - Dunedin, FL

January 2009 to January 2010

I was trained in phlebotomy with on the Jon training. I performed venipunctures for plasma donation for 8 hours a day around 20 people a day.

Administrative Assistant

BOB-CAD, Inc - Dunedin, FL

May 2003 to October 2005

•Answered multiple line phone system.

•Greet clients

•General Office duties to include: Faxing, emailing, filing, copying, dictation, ordered supplies, etc.

•Responsible for handling invoices and the collection of debt.

•Assisted the CFO with company payroll.

•Maintained daily, monthly and yearly statistics of all departments.

•Assisted Sales Manager by getting to know the client and their needs.

•Assisted Sales Manager to finalize contracts.

•Type correspondence.

•Accountable for handling daily bank deposits and cash bonuses distributed to employees.

•Shipping and Receiving.

Education

Social Media Marketing

Trident Technical College - North Charleston, SC

2017 to Present

Certification in Medical Billing and Coding

Career Institute of Florida - Saint

Petersburg, FL May 2013 to August 2014

Public Relations

St. Petersburg College - Tarpon Springs,

FL 1999 to 2001

High school or equivalent

Amherst County High School - Amherst, VA

1998

Skills

•Front Office

•Office Admin

•Front Desk

•Office 365

•Quickbooks

•Bookkeeping

•Google Docs

•Google Analytics

•Google AdWords

•SEO

•Content Creation

•Social Media Management

•Marketing Strategy

•Document Management

•Human Resources

•Google Cloud Platform

•Google Suite (5 years)

•Graphic Design (1 year)

•Website Maintenance (2 years)

•Administrative Support

•Social Media Monitoring

•Customer Service (10+ years)

•Sales Experience (6 years)

•Accounts Payable

•Outlook

•Administrative Assistant

•Payroll

•Word

•Billing

•Microsoft Excel

•Microsoft Office

•MS Office

•Data Entry

•Excel

•Filing

•Marketing

•Scheduling

•accounting

•Sales

•Computer Literacy

•Office Management

•Web Design

•WordPress

•Digital Marketing

•Analytics

•Adobe Photoshop

•ICD coding (1 year)

•ICD-10 (1 year)

•HIPAA (4 years)

•Insurance verification (4 years)

•Medical coding (1 year)

•CPT Coding

•Email Marketing

•Phlebotomy

•Typing

•Content Development

•Blogging

•Medical Billing

•English

•Copywriting

•Merchandising (1 year)

•Receptionist

Certifications and Licenses

Certified Billing and Coding Specialist

August 2014 to August 2015

I received the certification but then there was not any job opportunities available for newly certified coders.

Phlebotomy

January 2013 to January 2014

I was trained on the job a plasma donation center. I am considering going for my certification.

Assessments

Written Communication — Highly Proficient

January 2020

Best practices for writing, including grammar, style, clarity, and brevity.

Full results: Highly Proficient

Conscientiousness — Highly Proficient January 2020

Tendency to be well-organized, rule-abiding, and hard-working.

Full results: Highly Proficient

Typing — Proficient January 2020

Transcribing text using a standard keyboard

Full results: Proficient

Administrative Assistant — Proficient

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Proficient

Customer Focus & Orientation — Proficient

November 2019

Responding to customer situations with sensitivity Full results: Proficient

Attention to Detail — Proficient January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Proficient

Call Center Customer Service — Highly Proficient

January 2020

Applying customer service skills in a call center setting.

Full results: Highly Proficient

Verbal Communication — Proficient January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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