Service Representative Customer
Resume:
Sylvia Okosi
Miami, FL *****
******@*****.***
August 14, 2022
Attn: Human Resource Department
I am writing to express my interested in securing a Customer Service Remote position with your organization. I have an Associate degree in human service have maintained a 3.0 GPA. I have 8 years of experience in the delivery of quality services to offer you. I enclosed my resume as a first step in exploring the possibilities of employment with your organization.
My most recent experience is Customer Service at United States Medical Supply. I worked in a call center. I am responsible for first point of contact and the maintenance of patients accounts. I service existing and new patient. Verify and update patient information. To include geographical information, new contact numbers, new address and new treating physician. I also update new patient insurance and process reorders for supplies. I work with 4 main data bases within the department.
As a customer service representative for your organization, I would bring a focus on quality and ease of use to your system development. I work well with others and I am client service orientated in the delivery of services.
Thank you for your consideration
Sincerely,
Sylvia.Okosi
Certifications: Basic Life Support, (American Heart Association), Addiction Studies, Crisis Prevention, Ethics multiple roles, HIV-substance abuse, Sexual abuse and Trauma, Domestic violence, Advanced family support Plan, Motivational Enhancement therapy, Data Entry and Transportation driver of a ten passenger van.
SUMMARY QUALIFICATIONS:
Extensive experience planning, organizing and implementing quality social services.
Strong background in providing case management to substance abuse adults and adolescents
Demonstrated ability in facilitating operational procedures including monitoring and conducting quality improvement activities.
Management of personal work responsibilities to establish agency priorities.
Through knowledge of management production; assure timeliness, accuracy and consistency of data.
Adept at overseeing discharge summaries and treatment plans.
Applied crisis intervention, behavioral modifications for maladaptive exhibiting behaviors.
HIV/AIDS preventions, life skills and case management.
Community based outreach services & home visits.
Substance abuse, relapse prevention, & 12 step recovery dynamics.
Clinical documentation, service plans and record keeping.
Family & Drug court advocate.
Interact with the multidisciplinary health care team, probation officers and deputies in the correctional environment.
Customer Service Representative.
PROFESSIONAL:
United States Medical Supplies Doral, Florida 2015- 2022
Customer Service Representative
Answer phones, input customer information into computer.
Provided customer service.
Responded to customer inquiries and complaints.
Completed credit card and check processing payments.
Verifying patients treating physician, insurance and update geographical information as needed.
Attending all ongoing trainings for policy and procedures.
Completing all yearly certifications.
Data Entry
Handling escalation calls with resolution focus.
Reviewing billing and invoice history with patients.
Metro Atlantic Recovery Residence Doraville, GA 2013-2013
Resident Assistance
Clinical documentation
Record Keeping
Medication
Home Visits
Random Drug testing
Transportation Driver -10 passenger Van
Phoenix Clinic Miami, FL 2010-2011
Case Manager
Clinical documentation
Record Keeping
Needs Assessment/ Service Plans
Linkages & Referrals / weekly Case Conference
Random Drug Testing
Drug court & Family court Liaison
West Care / The Village Miami, FL 2007-2008
Case Manager
Clinical documentation
Record Keeping
Linkages & Referrals/ weekly Case Conference
Random Drug Testing
Drug court & Family court liaison
EDUACTION:
2001 Miami Dade Community College
AS Human Services
1985 Gateway Community College
Certification: Word- Processing
1984 James Hill House High
Diploma
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate