Security Officer Customer Service

ORA

BURNETT

**** ******* *****, **** ****, MS **637, 901-***-****, ************@*****.***

PROFESSIONAL SUMMARY

Willing to take on any task to support team and help business succeed. Offers strong communication and problem-solving abilities.

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.

Capable Team Player experienced working in challenging environments. Excited about the opportunity to take the next career step.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Team leadership

Performance management

Employee training

Schedule preparation

Strong communication

Policy implementation

Written communication

EXPERIENCE

Manager

Medic Transportation Memphis, MS

April 2018 - Current

Covered daily business requirements with well-organized schedules and properly delegated assignments.

Provided teams with clear objectives and consistent, performance-oriented policies.

Demonstrated safety procedures and monitored compliance.

Organized training for new team members and routine retraining for established employees.

Maximized employee performance with effective training and close mentoring.

Managed daily workloads by organizing effective schedules and delegating tasks.

Security Officer Supervisor

Universal Pro Security Memphis, TN

June 2008 - August 2017

Prepared clear, detailed, and accurate written reports, logs, and other documentation of incidents.

Investigated disturbances, alarms, and unusual activities.

Anticipated potential disruptive behavior and safety or security threats and took preventative action.

Warned violators of rule infractions or carrying forbidden articles.

Worked closely with local law enforcement to collect, review, and transfer evidence.

Maintained detailed documentation, logged inspections, and incident reports.

Defused conflicts using de-escalation and crisis management techniques.

Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals.

Permitted authorized persons to enter property and monitored entrances and exits.

Patrolled public areas to detect irregularities and prevent unauthorized entry.

Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals.

Secured building against intrusion, routinely checking and locking windows and doors.

Operated radio or telephone equipment and console monitors.

Interacted cordially when communicating with public.

Worked professionally with first responders and law enforcement during emergencies.

Detected, apprehended, and removed unauthorized persons from premises.

Prevented introduction of weapons and other unauthorized items on premises through robust entrance screenings.

Monitored entire premises daily via direct patrols and CCTV.

Increased size and skill of security force by recruiting and hiring well-qualified processionals.

Security Officer Supervisor

Murray Guard, Inc Memphis, TN

November 2007 - June 2008

Prepared clear, detailed, and accurate written reports, logs, and other documentation of incidents.

Investigated disturbances, alarms, and unusual activities.

Searched bags or belongings and seized prohibited items.

Interacted cordially when communicating with public.

Warned violators of rule infractions or carrying forbidden articles.

Operated radio or telephone equipment and console monitors.

Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals.

Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals.

Maintained detailed documentation, logged inspections, and incident reports.

Detected, apprehended, and removed unauthorized persons from premises.

Monitored entire premises daily via direct patrols and CCTV.

Identified tampering, vandalism, and criminal activities and implemented proper corrective actions.

Kept team members operating at same level and in compliance with standards by continuously monitoring performance.

Worked professionally with first responders and law enforcement during emergencies.

Prevented introduction of weapons and other unauthorized items on premises through robust entrance screenings.

Armed Security Officer

Security One, Inc Memphis, TN

January 2007 - November 2007

Kept positive and upbeat security presence in interactions with employees and guests.

Handled security issues and emergency situations with calm and collected approach.

Minimized risks of fire, theft, vandalism, and illegal entry with continuous monitor strategies.

Secured facility under established operating procedures and processes.

Monitored unusual situations or conditions through personal or electronic surveillance.

Checked personnel, vehicles, and building areas for unauthorized persons or activities.

Enforced regulations designed to prevent security breaches.

Responded to alarms, complaints, incidents, and suspicious activities.

Completed required reports, forms, and other documentation each day.

Scheduling Manager

Central Defense Security Memphis, TN

August 2005 - January 2007

Followed up with scheduled individuals and completed intake form.

Avoided overbooking and errors through proactive communication about new appointments and schedule changes.

Oversaw schedules by engaging individuals through text, call, and email.

Monitored staffing requirements and maintained compliance with accreditation body.

Managed schedules with daily bookings, availability determinations, and rescheduling.

Worked from centralized office to schedule appointments for [Number]+ staff across multiple locations.

Resolved scheduling conflicts with minimal oversight from managers.

Identified and addressed call-offs, no-shoes, and other issues impacting scheduling.

Kept facility in compliance with environmental, health and security standards with constant oversight.

Managed more than [Number] clerical and administrative personnel.

Casino Security Officer

Horseshoe Casino and Hotel Robinsonville, MS

August 2001 - July 2005

Documented and reported suspicious behavior, notifying supervisors with details.

Monitored activities and enforced adherence to state gaming regulations.

Oversaw casino operations and patron activities, monitoring for cheating or theft.

Maintained meticulous logs of daily activities.

Supported security team in identifying and apprehending suspicious characters.

Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.

Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Observed positive skills and attributes from personnel to build, improve, and expand skills set.

Dispatch Supervisor

Leland Police Dept Leland, MS

August 1998 - August 2001

Answered phones and provided directions or reroutes to avoid construction or other delays.

Received service requests, prioritized responses, and optimized utilization of team resources in dispatching personnel.

Promoted high-quality service through diligent dispatch board prioritization.

Communicated with drivers to provide assignments or exchange information.

Monitored call needs and dispatched accordingly, communicating special instructions to drivers.

Logged daily data in dispatch logs and databases.

Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors, using telephones or two-way radios.

Conferred with customers or supervising personnel to address questions, problems, and requests for service or equipment.

Met regulatory requirements by documenting contracts and transactions.

Maintained detailed operational records covering assignments and completed work.

Casino Security Officer

Lighthouse Point Casino Greenville, MS

August 1995 - August 2001

Monitored activities and enforced adherence to state gaming regulations.

Oversaw casino operations and patron activities, monitoring for cheating or theft.

Documented and reported suspicious behavior, notifying supervisors with details.

Gathered evidence of behavior through casino floor observation and surveillance activities.

Maintained meticulous logs of daily activities.

Supported security team in identifying and apprehending suspicious characters.

Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Casino Security Officer

Bayou Caddy's Jubilee Casino Greenville, MS

August 1993 - August 1995

Documented and reported suspicious behavior, notifying supervisors with details.

Maintained meticulous logs of daily activities.

Monitored activities and enforced adherence to state gaming regulations.

Supported security team in identifying and apprehending suspicious characters.

Oversaw casino operations and patron activities, monitoring for cheating or theft.

Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.

Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Police Dispatcher

Drew Police Department Drew, MS

December 1986 - August 1993

Helped first responders understand situations and potential dangers by fully documenting available information.

Received reports from public of crimes, fires, and medical or police emergencies.

Operated radio, telephone, and computer equipment at emergency response centers.

Rotated between ambulance, fire, and law enforcement dispatch responsibilities in center fielding [Number]+ daily calls.

Fielded non-emergency calls, relaying information to correct departments and personnel.

Prioritized situations based on current injuries, weapons involved, and potential for further danger.

Supplemented caller details with additional information from available databases.

Prepared paperwork and announcements for officers.

Determined necessary response to callers based on situational details, dispatching appropriate services.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.

Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.

Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

EDUCATION

None

Mississippi Delta Community College, Moorehead, MS

None

Drew High School, Drew, MS

May 1985

Certificate of Completion-Crisis Intervention

Memphis Police Department

Basic Training Certification: Healthcare Security

IAHSS- State Of TN

Contact this candidate