Manager

Hui Nan (Sammie) He

*** ***** ***** **, *******, Ontario, M1W 3H9

**********@*****.*** linkedin.com/in/sammie-he/ 647-***-****

EDUCATION

The University of Western Ontario, London, ON June 2022

Bachelor of Arts, Honors Specialization in Criminology

Leadership: Elected External Philanthropy and Secretary of Alpha Omicron Pi Sorority

Vice President External in the Criminology Students Society

Academics: 2021-2022 Dean’s Honors List

EXPERIENCE

Jack’s; London Ale House; and The Spoke, London ON February 2019 – present

Server/Bartender/Manager

Jack’s, London ON

Adaptability to sudden and immediate developments, following the Ontario Health guidelines to ensure the safety of all customers and coworkers

Excellent time management skills in balancing the responsibilities of a full-time student and a part-time employee

Since the start of this position in November 2021, I have demonstrated an increase of 88% in sales

Independently served up to 10 guest tables in a 12-table section during peak hours

Administrative experience working as a manager

oRecognized for outstanding performance that resulted in my position as manager within 8 months of my tenure

oConducted reports on a daily basis, including daily DSO, sales, individual employee variances, stock inventory, and communicating such information to headquarters

oHandled extreme situations that often times involved verbal and physical violence, leading to the immediate involvement of security and law enforcement

oManaged and trained employees on company protocol and procedures

Server

London Ale House, London ON

Regularly communicated daily food and drink specials for additional sales

Prioritization in maintaining excellent service when restaurant image was compromised following public criticism during the global pandemic

Conflicts arising from Health Canada protocols and restrictions were resolved professionally and efficiently

100% of customer contact information was obtained despite a high-volume work environment, to ensure an accurate record for the purposes of containing and preventing the spread of COVID-19

Food/Hospitality

The Spoke, London ON

Despite the hectic university campus environment, I maintained a 5-minute rule in which customers consistently receives their food/drinks within 5 minutes

University of Western Ontario February 2022 – April 2022

Junior Income Tax Analyst

Gathering all required documentation to prepare, review, and file accurate tax returns for university students

Communicate critical information to clients and senior analysts effectively, utilizing virtual online platforms

Criminology Students Society, London, ON March 2019 – April 2022

VPA events/Vice President External/ Chief Returning Officer (CRO)

As one of the five founders, I have contributed to the overall growth of this organization by 6000% of active club members

Throughout my tenure, I built relationships with key candidates that demonstrated potential leadership capability

oThis led to a 25% YoY increase in executive nominations since 2021

Collaboration with several external organizations in delegating social events that provide networking opportunities, alongside community events for fundraising

oOrganized a panel event in 2020, showcasing the brother of a serial killer

268% increase in member attendance than previously organized events

oOrganized a “meet your professors” night in 2022 that provides students with the opportunity to personally meet their professors in discussing future prospects

Alpha Omicron Pi, London, ON October 2018 – October 2020

Secretary/External Philanthropy

Secretary

Maintained an accurate records of meeting minutes in organized files that allow executive members and headquarters to access when needed.

Implemented a brand-new format for meeting minutes that continues to be utilized following my departure

Proactively inspected and updated roster to ensure that all documents contained an accurate reflection of the organization

oData entry utilizing Excel spreadsheet

External Philanthropy

Took initiative in communicating to external fraternities to ensure all philanthropy events possess the required attendance and participants

Contributed to a 25% decrease in expenses utilized for the organization of philanthropy events

Handle finances and ticket sales accurately and responsibly

o0% discrepancy between ticket sales and capital output

Ajisen Ramen, Toronto, ON February 2017 – August 2019

Server

Responsible for handling the opening and closing procedures of the restaurant

oEnsured conformity between restaurant revenues and the totals of EOD

Singlehandedly served the restaurant at full capacity due to limited employees

oManaged 15 tables with maximum parties of 4 simultaneously

oMinimum daily sales of $1000

Old Navy, Toronto, ON October 2016 – August 2018

Sales Associate

Partake in the marketing of products to the appropriate target population in an engaging and refreshing manner

Assisted in maintaining the store appearance, alongside ensuring the stock inventory is accurate and up to date

ADDITIONAL INFORMATION & INTERESTS

Proficient in MS office

Bilingual in English and Chinese

Completed 480 hours of volunteering at the Lamoureux Village Summer Camp, Toronto, ON from July 2016 – August 2016

Completed 120 hours of volunteer service at the Toronto Cat Rescue, Toronto, ON from September 2016 – September 2017

Active member of Western Pre-Law Society at Western University, London, ON from September 2018 – present

Considerable experience with public speaking, along with conducting seminars

Competitive long-distance runner and dancer

Writing book reviews and blogging

Contact this candidate