Customer Service Representative
Resume:
Sam Burgess
OBJECTIVE: To find an aggressive company with potential for growth,
while allowing me to use my customer service experience to reach my personal and professional goals.
Lago Vista, Texas 78645
************@*****.***
EDUCATION
Northlake College, Irving,Tx — Associate of Applied Arts and Science, Heating and Ventilation, 1987
EXPERIENCE
SOS Services, Austin,TX — Sales Operations Specialist for Texas
April 2019 - PRESENT
● Sales representative/ contact person for over 300 convenient stores in the state of Texas
● Maintain financial objectives by forecasting budgets, scheduling expenditures, etc.
● Increasing the market share of each convenient store throughout the retailed area
● Manages the displays and inventory for each convenient store Altman Specialty Plants, Austin,TX — Sales Representative September 2018 - April 2019
● Provided service to many retailers, including set up/ maintenance of plant displays
● Provided data to Corporate relating to sales and inventory Academy Sports and Outdoors, Austin, Tx— Manager/Store Director
August 2008- July 2018
● Oversaw store operations and Personnel, pushing excellent customer service
● Managed training for store personnel
● Used problem-solving and customer first thinking when issues with Customers arrose
● Provided strategic insight on regional attributes, including economic trends, and marketing opportunities
● Payroll Management and management of store profitability Qualifications
-1985- Texas Certified
Nurseryman #2205
-1992- Master Certified
Nurseryman #2205
-30+ years of customer
experience
-26+ years of management
experience
AWARDS
- TOP SHOT award winner,
Academy Sports and Outdoors
-Finalist for Store of the Year,
Ranked 5th out of 230 stores,
Academy Sports and Outdoors
-Best Garden Center in
Region, Lowes
-Garden Center of the Year
2007, Lowes
-Numerous Service Award
winner, The Home Depot
REFERENCES
References available upon
request.
Lowes, Dallas, Tx —Assistant Manager/ Garden Buyer April 2006 - July 2008
● Maintained inventory and margins
● Head of Purchasing for the Garden Center
● Provided excellent customer service
The Home Depot, Dallas, Tx —Assistant Manager/ Garden Buyer
April 1992 - April 2006
● Provided excellent customer service
● Head of Purchasing for the Garden Center
● Oversaw hiring/ interviews for personnel
● Maintained inventory and margins
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