Administration & management

ARNOLD R. COOPER

917-***-**** - *******@*****.*** - Brooklyn, NY 11234

Knowledgeable, detail oriented, outcome-driven professional, leveraging extensive experience in New York City real estate management, operations management, customer service, parking management, catering services and business operations, both in the public and private sectors. Well-developed presentation, negotiation, and interpersonal communication skills. E X P E R I E N C E

Driver/Chauffeur, Self-Employed, New York City Metro Area March 2020 to present

• Developed select client list by generating referrals through my consistent high-quality service

• Organized transportation schedule to optimize timely client service and maximize revenue generated Lyft & Uber, Brooklyn, NY Jan 2017- March 2020

Driver

• Analyzed data to determine best locations and times of day to maximize revenue

• Established accounting system to ensure profitability of business

• Applied defensive driving strategies to ensure the consistent safety and security of clients

• Maintained an exceptionally high star rating by providing outstanding customer service at all times Edible Arrangements, Staten Island, NY

Manager Sep 2009-Jan 2017

• Stayed on after selling the business

Edible Arrangements, Staten Island, NY

Owner Aug 2006-Sep 2009

• Planned and executed sales strategy to ensure exceptional customer service, revenue growth, and profitability

• Led a team of 8 to 19 employees, including interviewing, hiring, scheduling and performance management

• Launched marketing efforts including advertising, referrals from other businesses, and online marketing

• Negotiated contracts and managed relationships with external vendors and partners

• Controlled operational costs, tracked inventory to drive gross margin including supplies, payroll, and contracted services Tappan Park Associates, Staten Island, NY Jun 2003-Aug 2006 Director, Operations & Leasing

• Managed leasing and maintenance of 8 commercial buildings totaling more than 400k square feet of space

• Sourced vendors, negotiated contracts, and managed relationships with housekeepers, landscapers, and tradespeople

• Oversaw a full building rehabilitation project; partnered with contractor to manage timeline and quality control NYC Department of Citywide Administrative Services: Division of Real Estate Services, New York, NY Sep 1999-May 2003 Associate City Planner & Senior Lease Negotiator

• Facilitated commercial office space leasing between New York City agencies and private landlords

• Negotiated lease terms; reviewed, critiqued, and finalized acquisition contracts

• Coordinated maintenance, repairs, and renovations. Served as liaison to ensure contract specifications were met

• Met with the Commissioner, Deputy Commissioner, and Office of Management and Budget to plan build-outs and budgets City Sites, New York, NY May 1998-Aug 1999

Leasing Agent

• Leased and managed commercial and residential properties including offices, retail locations, and apartments Murray Hill Properties Corporation, New York, NY Feb 1995-May 1998 Managing Director

• Led team of leasing agents managing 3 commercial properties: 2 office buildings in CT and NYC, and a Long Island mall E D U C A T I O N, L I C E N S E S & S K I L L S

Bachelor of Science: Business Administration, New York Institute of Technology, New York, NY Licensed Real Estate Broker, New York State

Professional Certificate, New York University Real Estate Institute Technology Skills: Microsoft Word and Excel

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