Customer Service Representative

C O N T A C T

+ * * * * * * * * * * * * *

+ * * 4 8 1 3 3 5 5 0 5 6 3

L e o L e k a n @ g m a i l . c o m

ADEWALE

LEKAN O.

WORK EXPERIENCE

Jan. - Sept. 2019 JUST DOMESTICS LIMITED

MARKETING OFFICER/HR ASSISTANT

ABOUT ME

Administrator and marketing strategy enthusiast, looking to secure a job with an organisation solving common human economic problems, contributing my time, knowledge and skills, helping with tasks to enhance and improve my skill set for professional advancement.

VIRGINSPRIDE NETWORK

ADMIN. OFFICER

RESPONSIBILITIES & ACHIEVEMENTS

Assisted with general business administration.

Assisted with employee selection, training and

onboarding.

Used social media to grow company's brand

and bring in personnel for outsourcing

Managed company's employee database

Assisted with dispute resolution

24, Igboho Street, Ogudu, Lagos

A D D R E S S

1

July 2021 - Present WHITELIST SOLUTIONS LIMITED /

THE OUTSOURCE COMPANY

(Nigerian Communications Commission)

ACHIEVEMENTS:

Provided knowledgeable answers to questions

from individuals about NCC, MTN, GLO,

9MOBILE, AIRTEL and I.S.P's

Resolved complaints and escalated them for

further resolution when necessary.

Assisted supervisors in onboarding new

agents, data entry of daily activity report,

sending weekly reports to the management for

processing.

Assisted colleagues in handling irate

customers, selecting the appropriate drop

downs and timely escalation of complaints.

Used SunDial and HoduAgent C.R.M platforms

for tactful escalation to service providers.

CUSTOMER SERVICE REPRESENTATIVE /

ASSISTANT SUPERVISOR

SKILLS

C O N T A C T

+ 2 3 4 8 1 8 3 3 7 9 5 1 0

+ 2 3 4 8 1 3 3 5 5 0 5 6 3

L e o L e k a n @ g m a i l . c o m

ADEWALE

LEKAN O.

PERSONAL PROFILE

Deep knowledge of the internet (including social media) Excellent written and verbal communication skills constantly developed through reading, blogging and social events. Proficiency in relevant computer software like MS Office maintained through constant usage.

Good Interpersonal Relations Skills

Problem Solving and Decision Making

Supervisory/Managerial Skills

Enthusiastic team player.

Self-motivating.

Intuitive Quick Learner

REFERENCE

Mrs. Nkechi Odébìyí (Director VirginsPride Network) 090********

24, Igboho Street, Ogudu, Ojota, Lagos

A D D R E S S

2

SEX:

DATE OF BIRTH:

NATIONALITY:

STATE OF ORIGIN:

MARITAL STATUS:

LANGUAGES:

MALE

25TH JULY, 1995

NIGERIAN

OYO STATE

SINGLE

ENGLISH, YÒRÙBÁ

EDUCATION

HOUDEGBE NORTH AMERICAN UNIVERSITY, BENIN. R

2014 - 2017 BUSINESS ADMINISTRATION

Eloquent verbal and written communication skills, developed through numerous essays and debates.

Positive and effective teamwork, leadership and listening spirit Ability to analyse, interpret data based on analysis made. Social interaction, coordination, and presentation. Key Skills Gained:

EPE GRAMMAR SCHOOL, LAGOS, NIGERIA

9 NECO SSCE CREDIT PASSES IN ONE SITTING

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