Executive Assistant Customer Service

Pauline Ngure (Cell - 647-***-****) *******@*****.***

Executive Assistant - Experienced in supporting C-Suite Executives. Very good in communication, multitasking and time-management skills. Professional, patient, dependable, calm, accountable, takes pride in my work, innovative self-starter, friendly, committed and a team player. Very flexible, extremely hard working, trustworthy, highly experienced in dealing with strictly confidential matters, reliable,adaptable and very organized. I am a solutions-oriented problem solver and manage my time through planning and communicating. Very knowledgeable of all the principles and practices of standard administrative office procedures; experienced in the use of “bring-forward” systems. Ability to organize a heavy and fluctuating workl oad in a changing environment. Ability to work under pressure and to meet deadlines. Outstanding customer service. Highly experienced in events planning. Willing to learn and a fast learner. Demonstrated record of excellent performance and attendance.

Ontario Pension Board

Executive Assistant to- Chief Investment Officer

Executive Assistant to - SVP Finance 2019 - Present

● Act as a gate-keeper for both CIO and SVP by protecting their time and managing positive relationships

● Provide Executive support to the Chief Investment Officer and to SVP Finance by managing their time emails and complex calendar schedules.

● Organize and attend meetings, (including Board of Directors Meetings) take minutes, review sensitive and highly confidential large volume materials. Send out materials to Board Members, Executives and Stakeholders.

● Manage and maintain corporate records while working closely with the Corporate Secretary. Maintain and administer online Board Members Portal by accurately updating information.

● Prepare various correspondence and communication materials on behalf of Investment and Finance Departments.

● Coordinate, participate special events including retirement parties, town halls and departmental events

● Works in collaboration with Executive Assistants of Senior Executives of Bank of Canada to schedule high level meetings

● Works in collaboration with the Executive Assistant of the office of Trust & Guardianship to make sure all relevant correspondence and highly sensitive materials are completed and sent to appropriate Executives in a timely manner.. Work closely with the Finance Team to make sure invoices are coded correctly and paid on time.

● Manage all correspondence of Investment and Finance Departments

● Book travel, accommodation, and reconcile expenses for CIO and SVP

● Assist in on-boarding/off-boarding staff

● Schedule Return to Office hybride model for Investment and Finance staff

● Provide coverage for other EAs

● Prepare and drafts correspondence including highly confidential reports WestJet Airlines - Airport Services 2016-2020

YYC & YYZ Airports - Customer Service/Call Centre Agent

● Acted as a true problem solver by assisting passengers with check-in, itinerary changes, new reservations and general inquiries by providing excellent customer service.

● Provided customers with genuine, professional, friendly information about flight cancellations, delays

● Provided a high level, stress-free and safe experience by anticipating passengers’ needs and provided genuine, customized service for every passenger

TransCanada Pipelines 2014-2016

Travel Coordinator/Executive Assistant to VP Supply Chain

● Efficiently provided high level support to the VP and Director, by managing their emails and complex calendar schedules.

● Booked high level events, which included town halls for all staff around the globe through WebEx being mindful of the time differences

● Booked complex domestic and international travel, hotels, ground transportation and events venues

● Greeted and screened incoming visitors and telephone calls to provide routine and general information 1

● Researched composed and typed various internal and external correspondence; reports, proposals and high level presentations

● Approved Executive office expenditures and approved budget. Assisted in ensuring internal financial control by working with budgeting applications –Systems Applications and Products in Data Processing

● Coordinated all travel –domestic and international; including hotel and car bookings for Senior Management

● Maintained the image of Executive Offices by adhering to a professional and consistent standard

● Effectively booked rooms, equipment (AV) and took notes and actioned items, food ordering for all of Directors and Managers in North and South America across different time zones

● Edited and formatted high volumes of documents and presentations and managed all supply chain correspondence and credit cards expenditures

AMEC Americas –Engineering 2011-2014

Senior Project Controls Administrator

● Provided key project cost and schedule management support for the department’s multi-billion dollar project

● Efficiently provided high level support to the Director of Project Controls by managing project tasks, site managers and project managers and supported project management

● Collected, compiled data and prepared high quality weekly and monthly reports for seven multi-billion dollar projects, including baselines and followed up with the project director for signature and uploaded the report in SharePoint to meet the client’s deadline (Imperial Oil)

● Created and maintained assets inventory list and reporting on a monthly basis.

● Visited field locations to ascertain project work progress as required and reported back to the Director.

● Organized meetings, (both in person and virtual meetings) took minutes and made sure action items were acted upon

● Organized all department events, including Team Buildings, Town Halls; ordered catering making sure everyone was comfortable including those with allergies

● Managed and coordinated all travel for senior level management both international and domestic

● Assisted with preparation of budget, pro card reconciliations; ordered office supplies and invoice processing

● Monitored and efficiently managed group email boxes ensuring requests are acted upon by appropriate team member

Government of Alberta – Dept. of Energy 2003 - 2011 Administrative Assistant - Office of the Deputy Minister

● Efficiently provided high level support to the Director and Managers

● Efficiently assisted in managing complex schedules for senior executives; including travel management both domestic and international

● Conducted Board and Board Committee survey processes on an annual basis and prepared a summary of results;

● Prepared briefings, meetings and ensured receipt of agendas, notes and confidential materials

● Booked video equipment, government plane, meeting rooms and all travel both domestic and international; organized town halls

● Assisted in overseeing all Government of Alberta Royalties in Calgary Office ensuring all monies were accurately entered into the system and deposited in the bank in a timely manner

● Wrote and developed procedure manual on the Government of Alberta Royalties Daly & Figgis Advocates– Nairobi Kenya 1998 - 2001

● Legal Assistant to Senior Partner

● Assisted in all administrative functions in the Criminal Law Department including assisting in managing the Senior Partner’s complex schedule and being the first point of contact between the senior partner and clients.

● Organized high level meetings between the Senior Partner/clients and their families

● Prepared briefings, highly confidential court documents and kept track of all the proceedings and case outcome Education & Professional Development

Business Administration

Project Management

Human Resources

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