Customer Service Pharmacy Technician

Tasia Abel, CPhT

*** **** ***** ****** * *****.****@*****.*** * 803-***-****

Professional Experience

Prime Therpeutics, Columbia, SC

June 2020-September 2020

Stare Certified/Nationally Certified Pharmacy Tech/Closure Teh 1

• Entered PA requests as Closing Technician to clients that either approved, denied, or timed.

• Went step by step to perform closing duties including approval entry into AS400 and letter mailout portocol.

• Colleted PAs checked by licenced Pharmacists to work queue for timely trunaround per priority and special circumstane schedules.

• Communicated through web/phone/email to teammates regarding various topics for measure and operational proficency.

Walmart, West Columbia, SC

November 2019-December 2019

Stare Certified/Nationally Certified Pharmacy Tech 2

• Enter and fill prescriptions for patients.

• Input prescriptions in the Connexus for Dr. Call-Ins, and drop offs.

• Processed pickups for patients entering pharmacy.

• Handled credit card and cash payments for prescriptions.

• Offered customer service to patient inquiries regarding member refills, prescription costs and refill too soon.

• Generate reports for patient adherence and pick up routines.

• Maintain patient safety and satisfaction.

• Advertise member services which include flu vaccinations, insulin and pet prescription products.

Teleperformance, Columbia, SC

November 2019-December 2019

Pharmacy Prescription Company, Express Scripts Representative

• Answer customer questions regarding prescription benefits and refills.

• Update/Add patient contact information and address(es) based on prescription request deliveries and priority.

• Process refill requests for member benefits and services as well as automatic over the phone credit card payments.

• Transfer/Generate customer grievances and complaints with company as needed.

• Provide excellent customer service and offer survey satisfaction to general members.

Pruitt Health, Lexington, SC

October 2019-October 2019

State Certified/Nationally Certified Pharmacy Technician

• Processed finished orders for LTC facilities by scanning drug into appropriate bins.

• Checked cart fills and weekly meds for accuracy through computerized scanning program.

•Manually watched for and removed crushed/broken pills and/or duplicate and misfilled pockets.

• Replaced them according to computer identification from cart fill when applicable.

• Assisted currier/driver with final checkoff and delivery of bins.

• Filled med trays with patient speific medications that were considered speciality/high risk/sALAD under Pruitt Formulary.

Omnicare, a CVS Company Spartanburg, SC

April 2019-September 2019

State Certified/Nationally Certified Order Entry Pharmacy Technician

• Worked within assigned pharmacy workstation, to safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations.

• Order Entry, Customer Service driven position that required processing new orders from long-term care facilities and clinics.

• Handed phone call inquiries for new orders. Process and handled non-controlled orders made by physicians or nursing staff over the phone. Transferred calls to Rph when appropriate for controlled meds.

•Directly handled stat requested deliveries which included processing and notifying the pharmacy specific LTC Omnicare facility of the request and setting up the delivery times for the currier to pick up and send out the requested med(s).

•Processed refills as needed.

Lexington Medical Center, Columbia, SC

June 2018-October 2018

Inpatient Pharmacy Technician

• Assists the Registered Pharmacists in performing a variety of technical duties related to the packaging and distribution of drugs to patients. Provides care/treatment to Neonate, Pediatric, Adolescent, Adult, and Geriatric patients.

• Completes stock drug request for units.

• Performed documenting and record keeping tasks for control substances.

• Restocks automated dispensing machines, responsible for labeling and pre-packing medications.

• Responsible for medication charges and credits.

• Delivers medications to nursing units as needed.

• Perform unit inspections including checking for medication expiration dates.

BlueCross Blue Shield, Columbia, SC

April 2018-May 2018

IS Training Coordinator—under Kelly Services

• Acts as direct liaison for customer service needs for both the IST training department and for students/instructors.

• Performs varied clerical duties-- Photocopying, compiling records, filing, tabulating, posting information and distributing mail.

• Applies knowledge of departmental policies and procedures, and uses a general understanding of other departments' functions to resolve most issues.

•Maintains records, prepares forms, verifies information and resolves routine problems.

• In charge of answering phones, scheduling classes/meetings.

CVS/Pharmacy Irmo, SC

November 2017-September 2019

State Certified/Nationally Certified Pharmacy Technician

• Enter and maintain prescription data using RX Connect (including refill information and new prescription triage).

• Assist the Pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed.

• Answer incoming phone calls and field patient questions.

• Contact doctor’s offices or hospitals to clarify prescription information.

• Customer Service-- cashiering duties include taking payments and entering patient information in the computer system.

• Disburse completed and confirmed prescriptions to patients.

• Answer patient questions and address customer service issues when they arise.

Nephron Pharmaceuticals West Columbia, SC

May 2017-July 2017

Sterile Compounding Technician

• Compounded sterile products using either bulk or pre-sterilized materials utilizing aseptic technique.

• Prepare cleanrooms for compounding activities.

• Performed sterile compounding operations consistent with established protocols, procedures, and cGMP requirements.

• Receive and order sterile compounding supplies and production components.

• Assist with the writing and review of operational procedures as appropriate.

• Maintain proper documentation of all compounding activities consistent with established GDP policies and procedures.

Brookdale Senior Living Solutions, Columbia, SC

May 2015-May 2017

Medical Technician/Resident Assistant

• Deliver medications to residents.

• Assist with daily activities for residents including transport to and from places, weekly cleaning of apartments.

• Assist residents to and from the bathroom/shower.

• Change residents’ clothes, do laundry and assist with food preparation.

• Answer phones; assist with family member concerns/problems, report changes in residents’ behavior or environment.

CVS/Caremark, Raleigh, NC

January 2012-July 2014

Coverage Determinations and Appeals Representative—under Xerox Healthcare, LLc.

• Processed claims for Medicare part D insurance.

• In charge of identifying medications based on formulary criteria and quality limit standards.

• Answers phone calls from doctor’s clinics regarding rejections and issues with prior authorization requests.

• Working PA requests, faxing criteria, assisting callers with issues regarding overrides, quantity limits and rejections.

• Update patient and doctor information, ensuring accuracy and faster turnaround for processing and payments.

Accomplishments: Employee of the Month, July, handled 1900 cases with Zero errors.

Aetna Prior Authorizations

November 2012-June 2013

Representative—under Xerox Healthcare, LLc.

• Working PA requests, faxing criteria, assisting callers with issues regarding overrides, quantity limits and rejections.

• Entering overrides when approvals are granted, assisting pharmacists with rejections and refill too soon notices.

• Transferring calls to the direct departments when necessary; providing customer service farther through the “warm transfer” process.

• Handle large call volumes with efficiency and proficiency, making sure each call is given unique attention and satisfactory assistance.

• Follow up with PA calls when applicable if and when an issue occurs or is solved as necessary (e.g. override issues).

Accomplishments: Representative with the least amount of errors for the month of April, May, and June 2013.

WakeMed Health and Hospitals, Raleigh, NC

April 2009-August 2011

Inpatient Pharmacy Technician

•Provided safe distribution of all patient medications throughout the hospital.

•Triaged calls that came through the main pharmacy, answering multiple phone lines and questions from nursing about medications, pyxis, etc.

•Transferred calls to corresponding decentralized pharmacists.

•Processed charges, credits and missing doses.

•Refilled medications to pyxis machines, exchanged crash carts, and refilled heart and perfusionist boxes used in the OR.

•Educated new employees on proper facility procedures and policies.

Palmetto Health Richland, Columbia, SC

May 2006-January 2009

Inpatient Pharmacy Technician

• Involved in the daily ordering and distribution for all patient medication and Pharmacies— including affiliated clinics and doctor offices.

• Monitored all narcotic drug activity and billing within Palmetto Health—patient specific medications, indigent care and non-formularies.

• Updated floor stock/order lists regularly.

• Grouped, organized and filed purchasing orders (POs), patient information and controlled drug documents daily.

• Processed credits and order discrepancies.

• Answered phones, organized messages, and assisted with problems (ordering/drug

availability/etc.).

• Trained in Interdepartmental billing.

• Responsible for keeping track of all drugs available through wholesaler, pricing/contract information and 340B processing.

Credentials/Awards

PTCB National Certified Pharmacy Technician, USP Chapter <797> certified. March 2017-March 2023

State Certification - Pharmacy Technician, Columbia, SC April 2019-present, SCBOP

Who’s Who Among America’s Distinguished People Nominee 2006-2008

President’s List Virginia College, Pharmacy Technician, (all A’s) 2015-2017

Education

Virginia College, Columbia SC. 2015-2017 Certificate/Diploma, Pharmacy Technician – 4.0 GPA

University of South Carolina, Columbia SC. 2004-2008, B.S. Biological Sciences, Minor Psychology, Cognate Experimental Chemistry– 2.67 GPA

University of Maryland, Global Campus, Largo, MD. 2021-Present

Technical Skills

MS Word, Excel, PowerPoint, Outlook; Training; Customer Service/Communication; Operation systems- Pyxis, AS400, Precision,DX, PeopleSafe Connexus and Siemens; Web design.

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