Support Representative Spanish Interpreter

DULCE E HERNANDEZ

Moreno Valley, Ca *****

323-***-**** cell

*******@*****.***

OBJECTIVE

I am looking for a position where I can show my experience and personality in customer service. I am determined, self motivated, and fast learning person ready for something new. I am ready to make any position into a career. I am looking for a position where I start as soon as possible.

EXPERIENCE

Medoptions – Riverside California (remote)

Customer support representative

Help customers with any problem with their health benefits

Coordinate appointments

Inbound and outbound calls during heavy volume of calls

Cold calling

Three Angels Clinic – Perris California (remote)

Appointment coordinator February 2022- April 2022

In this position I was in charge of calling patients to set up their office visit appointment

Answer patients concerns and take notes for the doctors

Help patients contact their healthcare provider to Make changes in their health plans

First choice associates - Fontana California

Front Desk receptionist November 2019 – March 2020

File and maintain records;

Schedule appointments and maintain and update appointment calendars.

Receive payment and record receipts for services.

Hear and resolve complaints from customers or the public.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Schedule space or equipment for special programs and prepare lists of participants.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Truckboyz inc. – Ontario California

Dealership controller January 2016 – November 2019

File and maintain records

Administrate business bank accounts.

Office management

Spanish interpreter

Schedule appointments and maintain and update appointment calendars.

Receive payment and record receipts for services. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Hear and resolve complaints from customers or the public.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Schedule space or equipment for special programs and prepare lists of participants.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Keep a current record of staff members whereabouts and availability.

Analyze data to determine answers to questions from customers or members of the public.

Take orders for merchandise or materials and send them to the proper departments to be filled. Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Transmit information or documents to customers, using computer, mail, or fax machine.

EDUCATION

High school diploma Fontana, California

Henry J. Kaiser High school – August 2011 – May 2015

PROFESSIONAL REFERENCES

Hector Hernandez 323-***-****

Rafael Ledesma 951-***-****

Yousef Diab 310-***-****

Contact this candidate