Support Representative Care
Resume:
Anna G Wimmer
Phone 540-***-****
Email: **********@*****.***
Objective
Seeking a position as a Bilingual Customer Care Representative where extensive experience will be further developed and utilized. Experience
Anthem Insurance, Customer Care Representative, Roanoke, VA September 2017 to March 2018
● To provide great customer service via phone service
● To perform routine account maintenance and requests of medicare supplement members
● Conflict resolution
● To provide Bilingual services to members
● Went over specific policy details with members
● Reviewed member benefit details with various medical facilities
● Reviewed claim details and codes with members as well as medical providers UnitedHealth Group, Bilingual Customer Care Advocate, Roanoke VA August 2016 to June 2017
To provide Bilingual customer care, English and Spanish
● Perform Account Maintenance such as address changes
● To problem solve complex Centers for Medicare and Medicaid and Plans issues
● To communicate with customers and management
● Maintain an organization within accounts and files
● Also worked closely with pharmacies and medical facilties for proper claims processing
● Answered specific questions and resolved issues on members prescription drug plans
● discussed various details of prescription drug plans offered as well as riders Advance Auto Parts Corp, Bilingual Human Resources, Roanoke, VA April 2015 to February 2016
● Processed Payroll, particularly Puerto Rico Spanish speaking Stores
● To interact with internal customers to provide benefit and payroll information
● Reviewed plan benefit offering and details with internal members
● Processed various payroll and benefits reports
CCS Medical, Support Representative, Roanoke, VA
August 2007 to May 2013
● Phone Switchboard
● Assisting customers in placing their orders
● To inform customers of the products they would be receiving
● Patient Education
● Inter-departmental communication to assure patient information was current
● Filing
● To work with computer systems to keep patient logs and orders updated and correct Education
Americare School of Nursing, Casselberry, FL 1997
Certification
Skills
Fully Bilingual (Spanish) Task Management
● Analytical/Research Skills Team Worker
● Computer Skills Excellent listening, verbal, and written communication skills
● Typing WPM: 70 Flexible and adaptable
● Microsoft Office Suite Leadership Skils Problem solving skills
● Powerpoint
● Data Entry
● Interpersonal Skills [References available Upon Request] Anna G Wimmer
Phone 434-***-****
Email: **********@*****.***
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