Customer Service Representative
Resume:
Jasmine Brown
**********@*****.***
DAYTONA BEACH, FL
Summary
Very dedicated to my work. Love interacting with people and helping others when possible. Very well organized and have great communication skills. Detailed oriented and very meticulous about getting things done on time.
Education
Massage therapy and spa specialist
International academy • Daytona Beach, FL
12/2013
Criminal justice
Bryant and Stratton College • Albany, NY
09/2023
Community Health Care Worker
Bethune Cookman College Daytona, Fl
05/2007
Experience
Custodian Worker
DEPARTMENT OF HEALTH AND ENVIRONMENTAL CONTROL • Daytona, florida
01/2022 - Present
Improved equipment maintenance and safety standards by [x]%, which resulted in a [x]% reduction in maintenance costs
Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
Developed relationships with [x} new staff members, and assisted [x] existing staff members in their career development
Customer Service Representative
Kforce Professional Staffing & Solutions • Daytona Beach, Florida
05/2021 - 12/2021
Handled customer inquiries, answered questions, and resolved problems in a timely manner
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Developed and trained [x] new customer service representatives on the proper handling of customer inquiries Created a new customer database by entering customer information into a database
CNA - Certified Nursing Assistant
Good Samaritan Medical Center • Daytona Beach, Florida
06/2019 - 05/2020
Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Managed the work of [x] employees increasing crew efficiency by [x]%
Managed the work of [x] employees, increasing crew efficiency by [x]%
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
Developed relationships with [x} new staff members, and assisted [x] existing staff members in their career development
Provided customer service and was involved in training [x] new team members each month
Continually updated a leadership resume and honed skills by participating in various management trainings
Skills
Customer service, Computer literacy, Food service, Communication skills, Time management, Documentation review,
Microsoft excel, Physical examinations, Microsoft word, English, Leadership, Guest services
Certificates
CNA, CPR, Community health care
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