Customer Service Representative

Barbara McQueen

Lemon Grove, CA ***** 806-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Accomplished customer service representative skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

SKILLS

Assignment Delegation

Sales Tracking

Marketing and Promotions

Hiring and Training

Customer Retention Strategies

Building Customer Trust and Loyalty

Cash Register Operations

Customer Service and Assistance

Shift Coverage

Scheduling and Coordinating

Sales Strategies

WORK HISTORY

ASSISTANT STORE MANAGER 01/2017 to 08/2022

Bojangles' Famous Chicken 'n Biscuits Fort Mill, SC

Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Rotated merchandise and displays to feature new products and promotions.

Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Managed over 20 employees.

CUSTOMER SERVICE REPRESENTATIVE 03/2016 to 01/2017

Iqor Holdings US Fort Mill, SC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Recommended products to customers, thoroughly explaining details.

ASSISTANT MANAGER 07/2011 to 01/2016

Burger King Fort Mill, SC

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

EDUCATION

High School Diploma

Fort Mill High School, Fort Mill, SC

CERTIFICATIONS

Certified Serv Safe, Bojangles - 5 years

Certified Serv Safe, Burger King - 7 years

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