Workforce Development, Warehouse Manager, Customer Service

David A. Harris

Rome, GA ***** • ***********@*****.*** • 762-***-****

QUALIFICATIONS SUMMARY

Dedicated program manager with solid experience working with state agencies. Talented at staff management, skill development, and process improvement. Strategic thinker who can adapt communication style to appeal to diverse audiences.

Programming and Service Delivery: Dedicated and energetic program manager with a keen insight for needs analysis and target audience requirements. Flexible and able to adapt to changing schedules and budget constraints. Strong attention to accuracy and compliance in performing duties and reporting metrics.

Leadership: Well-developed ability to utilize subject-matter knowledge, work ethic, and relational skills to bring groups together toward common goals. Engaging presenter and skilled communicator. Proven ability to collaborate with colleagues to achieve goals.

Relationship Development: Strong interpersonal talents with passion for cultivating lasting involvement from diverse communities in organizational programs. Well-honed ability to listen actively and give counsel judiciously. Practiced at working in diverse environments and quickly bringing people together to work toward and meet objectives.

Key Strengths: Finely tuned communication and organizational skills with a passion for helping others reach their full potential. Consistently drives process improvement for increased efficiency and impact. Effectively interfaces with others to collaborate on issues and resolve problems.

PROFESSIONAL EXPERIENCE

Goodwill of North Georgia: Workforce Development (2019– Present)

Utilize coaching, operational, and leadership skills to assist clients in securing stable, competitive employment. Responsible for matching clients to a specific job that suits their talents. Ensure that the candidate has the right skills for the job. Conduct mock interviews, help candidates with their resume, and monitor job retention. Partner with community organizations for wrap around services and provide access to skills training if available and appropriate for the client to become gainfully employed.

Recognized Nationally as Number one Goodwill in Workforce Development/Career Center in 2020 and 2021

Fatherhood Program: Northwest Georgia Manager (2011– 2019)

Utilize coaching, operational, and leadership skills to assist clients in securing stable employment and ability to provide financial support to their children across 14 counties within Georgia. Partner with community organizations, and provide training in life skills, employability, and parenting.

Selected Contributions:

Increased child support payments from clients from 17% to 49%.

Personally served more than 1,000 non-custodial parents over course of tenure.

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David A. Harris

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GEORGIA DIVISION OF CHILD SUPPORT SERVICES

Fatherhood Program: State Manager (2001-2011)

Drove strategy and execution of core work and activities of Fatherhood staff for DCSS customers. Oversaw + 6,000 cases, worked by 25 case managers statewide. Collaborated with other state social services agencies, including the Department of Corrections and Pardons and Parole, most notably for paternity testing and early intervention/outreach for newly released

inmates. Developed and facilitated quarterly staff training to maintain skills and update knowledge of policies and procedures.

Selected Contributions:

Achieved the Governor’s “Excellence in Customer Service” Team and Outreach awards, in two consecutive years.

Won the Department of Human Services’ “Right Work, Right Way” distinction.

Initiated and implemented the Bearable Hugs Project for children in crisis. Oversaw start-up for Parent Accountability Courts.

COMMUNITY:

Georgia Northwestern Technical College, Bartow County Employer Committee, Paulding

Collaborative, Bartow Collaborative, DeKalb Consortium, Good Transitions, Georgia’s Re-entry

Services for Ex-Offenders Cobb Faith Partnership, Habitat for Humanity Volunteer, Pickens Family Connections, Whitfield Family Connections, Cobb Collaborative

CERTIFICATION AND TRAINING COURSES:

Georgia P.O.S.T. (Police Officer Standards and Training) certification

Conflict resolution and agreement, Interpersonal skills and relationships, V.I.P.E.R (Visibility,

Intelligence, Partnerships, Education, Resources,) Department of Human Services Skills for

Successful Supervision, Child Support Services Leading EDGE Management Training, Rapid Process Improvement Team (Lean Management)

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