Data Entry Customer Service

JEANA BAYBO

Festus, Missouri *****

Telephone 636-***-****

************@*****.***

Versatile, reliable, and efficient with 25+ years’ experience supporting managers and team members in high paced environments. Diversified skills include administrative support and excellent customer service. Objective is to obtain an opportunity that will utilize my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer.

Experience

Office Manager, Notary Public 2021 – 2022

Gateway Pyrotechnic Productions St. Louis, MO

Answer a multi-line phone system. Process and organize filing. Mail processing of permits, bill payments for monthly utilities and vendors. Purchasing office supplies for all staff included. Process time sheets for all pyrotechnicians as needed.

Processing pyrotechnic show packets entailing licensing for the company/ATF/pyro operating, planned layout of pyrotechnics, creating Certificate of Insurance, and necessary permits for pyrotechnic and propane. Complete show forms for fire marshal. Applied for pyrotechnic permits for the states of Missouri and Illinois along with follow-up of permit status through multiple municipalities.

Managed and organize show schedule board for all employees to maintain task management.

Quickbooks – Accounts Receivable and Accounts Payable

Personal Caregiver for family member 2019 - 2021

Administrator 2018 - 2020

SMS Services LLC Festus, MO

Maintain reports for inventory and consumable purchases. Tracking of all expenses for the company.

Accounts receivable and payable data entry along with bank reconciliation for Quickbooks.

QuickBooks, Microsoft Excel

Claims Assistant 2009 - 2017

Liberty Mutual Insurance Company Fenton, MO

VAST –Vendor Assist Support Team. Data entry for company’s ERP systems. Verification of important secured information for claims payment to vendors for services. Provide follow-up details to claims adjusters along with consistent documentation of tasks.

TELCSO – Respond to requestors that need help with Claims workflow issues.

FNOL – First Notice Of Loss. Provide assistance with catastrophic claims processing.

CVO, RCS, LNW, OCAS, Navigator

Office Manager 2002 – 2009

Farmers Insurance Group Union, MO

Answering multi-line phone system. Scheduling appointments and answering majority of client concerns. Maintaining customer data base consisting of over 800 personal and commercial clients. Create and process client quotations, claims, and payments. Generate and maintain a highly successful life insurance count for agent.

Implement company procedures and training new-hire employees. Maintain commission, payroll, and timecard records of employees.

Agency Dashboard, MS Outlook

Customer Service Rep. 1991 – 2002

Farmers Insurance Group Kirkwood, MO

Performed all client account transactions including applications, quotations, ID cards, endorsements, certificates, binders, follow-up, and correspondence. Review and order policy renewals, checked applications and policies for accuracy and investigated non-renewals and assisted in remarketing accounts. Entrusted with handling confidential data and proprietary information.

Knowledgeable about all personal lines, commercial automobile, property, general liability, umbrella, and workers’ compensation insurance. Established a reputation for highly reliable and personalized service to clients.

Education

Eureka High School, St. Louis MO, 1984

References

Available upon request

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