Customer Service Level Positions
Resume:
Marisol Moran
Kingwood, TX *****
*************@*****.***
Objective
Marisol Morán is an experienced professional with 5+ years of customer service experience. Driven by the customer experience, she is looking to grow her network and learn more about engaging opportunities in the residential leasing field and more. Her excellent communication skills and aptitude for have helped her reach management level positions with previous employers such as CVS. Skills
o Native Spanish speaker: verbal, reading, and some writing o Proficiency in Microsoft Office Suite: Excel, Powerpoint, and Word o Typing: Average 48 WPM
o Customer Service (5+ years)
o Quickbooks
o Managing teams
o Cash handling experience
o Excellent communication: verbal and written
Job Experience
Shift Lead & Associate - CVS Pharmacy 2008-2012 (4 years)
Responsible for cash handling and merchandising activities
Supported the store as a lead that delegated tasks and adhered to CVS’ values and policies
Attended pharmacy tech courses and modules to assist working pharmacy shifts
Ran the front store and photo lab, including the digital processing and printing of film
Communicated well verbally and in writing to support and lead the team
Performed customer care duties to provide high levels of service
Executed merchandising strategies to support store sales growth
Managed the store inventory and assets to maintain profitability Secretary - White & Associates 2008 (2 months)
(Seasonal)
Answered phones to schedule appointments and answer queries
Handled faxes and copies for customers and associates
Assisted with financial work by using CLS and Quickbooks
Generated and organized tax returns using a basic understanding of tax law, etc. Work-Study Math Tutor - DeVry University 2007-2008 (1 year)
(Seasonal)
Held a cumulative grade point average of 3.00 or higher
Assisted students with courses and concepts such as Math and Statistics Hostess - Ruby Tuesday 2006-2007 (1 year)
● Warmly and graciously greeted all guests upon arrival.
● Opened the front door for guests entering or leaving the restaurant.
● Recorded guest names and number of people in party & provided estimated waiting time.
● Accommodated special seating requests for guests whenever possible.
● Seated guests based on guest preferences and balancing of customer flow in service stations.
● Used excellent communication and teamwork skills to enhance the guest experience
● Utillized guest service skills with attention to detail.
● Worked in a standing position for long periods of time (up to 8 hours). Education
● Klein Forest High School (2007)
● DeVry University (2007-2009)
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