Production Worker Customer Service

RICHARD YOUNG

Address: ***** ****** ****, *******, ******** 48227

Phone: 313-***-**** 443-***-**** • Email: ***************@*****.*** ADMINISTRATIVE ASSOCIATE

QUALIFICATIONS PROFILE

Highly organized, results-driven, and performance-focused professional, offering hands-on experience in administrative support and functions within the healthcare industry. Adept at prioritizing and accomplishing multiple duties, including maintaining related records, and preparing high-volume paperwork to meet targets and deadlines in a timely manner. Equipped with ability to build and maintain strong relationships through exceptional interpersonal and communication skills within a service-oriented work environment. CORE COMPETENCIES

Report and Documentation Preparation Admission and Discharge Support Activities Coordination Customer Service and Communication Rapid Conflict Resolution Cross-functional Collaboration RELEVANT EXPERIENCE

LIFEBRIDGE HEALTH BALTIMORE, MD Administrative

Associate

June 2017–

June 2022

Provide high-level customer service to patients, family, and healthcare team by greeting them and communicating through various systems; answering phone calls and transferring messages to appropriate persons; and informing them regarding hospital, unit, and room service

Maintain active involvement in various unit activities to assist healthcare team in providing quality patient care and coordinating patient flow, as well as in peer review process to provide feedback to supervisor focusing on peer performance

Work closely with charge nurse to process patient admission, discharge, and transportation

Hold responsibility in encoding data into MediPac, Cerner, and other computer system for pre-registered, direct admit, and intra-hospital transfer patients

Handle the maintenance and preparation of the following documents:

− Patient chart for medical records during discharge, while reviewing all pages for proper labeling based on health information management (HIM) policy;

− Medical records throughout internal and external disasters in coordination with nurse manager/designee;

− Unit specific AA rounding logs and reports on data; and

− Current list of daily on-call schedule and supply requisition

Duplicate scanned advance directive to patient for evaluation and validation Fulfill wide range of responsibilities, including:

− Monitoring of each medical record to ensure proper order and removes/add labels and forms to charts;

− Review all hospital-related memos, emails, and communication books; and

− Distribution of nurses to appropriate rooms through Vocera online program Update patient activity log to ensure the accuracy of unit census OTHER EXPERIENCE

TBC – MERCHANT’S TIRE BURKE, VA

General Service Technician

2013–2015

A&A TRANSFER CHANTILLY, VA

Commercial Laborer /Truck Driver

2012–2013

FORGE INDUSTRIAL STAFFING TEMP AGENCY/ARGUS CORPORATION LIVONIA/REDFORD, MI Automotive Production Worker 2005–2011

PROFESSIONAL DEVELOPMENT

American Sign Language (ASL) – Beginner

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