Customer Service Team Member

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CAROLYN SUE

BELL

C

**** ** ***** *****, ***********, FL 34491, 352-***-****, ********@*****.*** Resourceful [Head/Line Cook] thrives under pressure and brings [Country Club] cuisine expertise. Proficient in wide range of cooking techniques and dishes with skill to customize dishes on demand. Familiar with all stations and support tasks, including prep work, restocking, and cleaning. Equipment cleaning Recipe customization Stock rotation Food storage Line management Grill operation

Prep work Salad preparation Crew training

Hot oil safety Hospitality and accommodation Kitchen set up Delivery processing Order preparation Coordination Google Drive Microsoft Word Written communication

Analytical thinking Time management Leadership Skills Marketing Strategy

Head Line Cook February 2020 - Current

O.B.H. Country Club Summerfield, FL

Avoided waste and produced consistent results by memorizing recipes, portion sizes, and plating techniques.

Cleaned and sanitized counters and high-touch areas to protect customers and staff. Restocked and prepared stations with necessary supplies and equipment in support of kitchen operations. Home Health Hospice Aide January 2017 - February 2020 Sue's Home Healthcare Aide The Villages, Florida Accompanied clients to doctors' offices or other trips, providing transportation, assistance, and companionship.

Encouraged patient independence with caring support for personal hygiene and mobility needs. Updated records continuously with patient vitals, behaviors and symptoms. Managed well-organized schedule of rest, activity and social needs. Maintained clean home environment, changing linens, washing laundry and cleaning spaces. Prepared balanced, healthy meals and snacks for clients. Observed positive skills and attributes from personnel to build, improve, and expand skills set. Sanitized high-touch surfaces to protect personnel and customers from viruses and germs. Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.

Delivered exceptional customer service to bolster strong relationships and build positive experiences. General Manager April 2012 - January 2017

B

EDUCATION

Continental County Club Leesburg, Florida

Protected assets, set access policies, and monitored security to structure operations and maximize strengths.

Implemented successful training and recognition programs to boost employee morale and reduce turnover. Tracked trends and aligned strategies to improve business operations. Trained high-performing team, managed budgets and set goals to drive business operations. Coordinated vendors and monitored demand to manage and promote special events. Increased employee skills and customer satisfaction with implementation of successful training program. Developed business plan to deliver top-notch service and memorable customer service experiences. Resolved employee, customer, and vendor issues using strong mediation and problem-solving techniques. Delegated tasks and organized staff schedules to close gaps and maximize financial results. Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

Maintained optimal employee coverage for business needs with well-prepared team schedules. Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Increased business [Number]% with improved marketing and promotional strategies diversified across multiple channels.

Deployed solid promotional and budget control strategies to achieve revenue and profit targets. Required August 1981

Mississinewa, Gas City, Indiana

Graduated with [3.7] GPA

Elected Captain of [volleyball team]

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