Customer Service Team Member

Laurene S. Johnson

Minneapolis, Minnesota 651-***-**** ********@*****.***

PROFILE SUMMARY

I’m a standard-driven person who takes responsibilities for my actions. Over the last 3years, I have worked to improve my skills, and gained professional experience and training in the banking industry, and other administrative sectors which I feel would be a strong match for the values at your company. I will provide exceptional client service, be a supportive team member, and I will always put the objectives of the organization at the heart of everything I do. I’m also an effective communicator both written and verbal.

EDUCATION

United Methodist University -Monrovia, Liberia Bachelor- Accounting

08/ 2013

TRAINING AND CERTIFICATIONS

Central Bank of Liberia Monrovia, Liberia Banking Operations (11/ 2013- 05/ 2014)

Courses: Financial Risk Management, Customers Relations, Negotiation, Cash Management

PROFESSIONAL EXPERIENCE

Cre’dit Du Nord - France (Teller 03/ 2019 – 01/2021)

Grew and maintained consumer and business customer relationships by proactively educating customers on consumer deposit products and consumer lending opportunities

Avoided financial and reputational losses by adhering to all operational, security, risk and regulatory policies and procedures.

Provided excellent customer service and promptly resolved customer issues

Enrolled over 552 customers into self-service options and banking products by proactively educating customers

Deepened partnership with customers by educating and referring them to other areas of the bank.

Meet monthly and quarterly sales goals

Central Bank of Liberia- Monrovia, Liberia (Teller 05/ 2014 – 11/ 2017)

Reduced transaction and customers’ wait time by conducting regular training for frontline tellers

Ensured continuous and undisrupted service by properly developing and managing tellers’ schedules

Avoided at least 33 different frauds by conducting adequate due diligence on cash and check transactions

Ensured balanced financial records by conducting daily financial reconciliation of tellers’ transactions

Performed and supervised required daily operations that meet audit standards

SKILLS: Microsoft Suite Customers Service Negotiation Public speaking Problem Identification & Solving

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