MH Marlene Hebert

Wildomar, United States ***** 1-951-***-****

adr3ut@r.postjobfree.com

PROFESSIONAL

SUMMARY

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

ACCOMPLISHMENTS

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Achieved Result through effectively helping with Task. Achieved Result by completing Task with accuracy and efficiency. Documented and resolved Issue which led to Results. SKILLS Order and Refund Processing

Building Customer Trust and

Loyalty

Responding to Difficult Customer

Interpretation and Translation

Services

Efficient and Detail-Oriented

Call Documentation

Courteous with Strong Service

Mindset

Customer Data Confidentiality

Customer Account Management

Calm and Professional Under

Pressure

Issue and Complaint Resolution

Data Entry and Maintenance

Critical Thinking

Membership Inquiries and

Renewals

Dispatching Workers

Team-Oriented and Cooperative

Skilled in Microsoft Office

Corrective Actions

Generating Receipts

Online Chat

Computer Proficiency

Excellent Attention to Detail

Proactive Self-Starter

Policy and Procedure Adherence

Billing Adjustments and Refunds

Solving Customer Concerns

Statement Billings

Upbeat and Positive Personality

Call Transfers

PCI (Payment Card Industry)

Electronic Information Systems

Customer Inquiry Response

Inbound and Outbound Calling

Credit Card Payment Processing

Answering Customer Questions

Telephone Management

Correcting Discrepancies

Information Inputting

Customer Service and Assistance

Cash Register Operations

Report Preparation

Inquiry Requests

Customer Information Databases

Answering Emails

Administrative and Office Support

Document and Records

Mansgement

Promotional Information

Live chat Messaging

Query Escalation

Complaint Response

Assisting Dispatch

Proficiency in Microsoft Office

Call Volume and Quality Metrics

Recommending Solutions

Patient and Empathetic

Directing Calls

Establishing and Maintaining

Customer Relationships

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 05/2006 to 05/2022 EMWD Perris, CA

EDUCATION Diploma General Studies 06/1984

Alhambra High School, Alhambra, CA

LANGUAGES Spanisg

Native or Bilingual

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