**** ******** ** • Fayetteville, NC ***** • 910-***-**** • **********@***.***
OFFICE MANAGER
Accomplished Office Manager with a proven track record of successfully managing all aspects of a customer centric business meshed with the alignment of corporate strategies. Over 25 years of experience across diverse industries including plumbing, card dealership, assisted living, retail, and real estate. Excelling in both individual deliverables as well as within a team atmosphere. Strong interpersonal skills, highly adept at diplomatically handling high pressure, complex negotiations and customer facing issues. Additional areas of expertise include:
• QuickBooks - Invoicing, Payroll, Sales Tax, Budgets • Human Resources Skills
• Windows, MS Office Proficient, Scanning Software • Managing teams of employees
• Excellent verbal, written, and interpersonal skills • Strong analytic skills, high attention to detail
PROFESSIONAL EXPERIENCE
CONCIERGE JUL 2022 – AUG 2022
ERA Strother Real Estate • Fayetteville, North Carolina
Assisted clients when they arrive on location to create a positive welcoming environment.
Used a multiline phone system to answer incoming calls, transfers, and take messages as needed.
General office supply management - ordering, stocking, and cleaning.
Scanned closing documents and checks for accurate record keeping
DIRECTOR OF BUSINESS SERVICES JUN 2022 - JUL 2022
Heritage Place Assisted Living • Fayetteville, North Carolina
Created employee schedules using Excel
Trained new employees using computer-based training as well as on the job training
Created Human Resources policies and procedures
Used accounting software to handle accounts receivable, accounts payable, invoicing, statements, payroll, and worker’s compensation
Ordered office supplies and employee uniforms
Personally greet and check on all residents
Assisted residents with bank deposits and other legal services as needed
OFFICE ASSISTANT JAN 2022 – JUN 2022
Warden Harden Plumbing • Fayetteville, North Carolina
Data entry for technicians reporting on job costs, material management, & employee time, to generate profit and loss reports for each commercial job
Handled incoming calls via a multiline phone system
Dispatched technicians for service calls to ensure customer’s needs were met in a timely fashion, by incorporating technician locations, current workload, and severity of customer issue.
Faxed and scanned documents for accurate record keeping
Assisted construction manager by contacting the city/county to schedule an inspection, filled out the online forms to apply for plumbing/mechanical permits, created proposals for each job, and scheduled meeting with vendors.
RECEPTIONIST/MAILROOM CLERK SEP 2021 – NOV 2021
MSC (Management Service Inc.) • Fayetteville, North Carolina
Face of the company; greeted all visitors and handled all phone calls
Processed incoming and outgoing mail to meet required deadlines
Scanned received checks for processing, then prepared deposit, and verified accuracy
Processed requests for W-9 and insurance certificated for customers, scanned into the system
Managed inventory of office supplies via ordering and distributing as needed
OFFICE MANAGER JUN 2020 – AUG 2021
USAL (US Automotive Leasing) Services • Tysons, Virginia
Provided management with daily vehicle reports
Used QuickBooks for employee payroll, taxes, sales tax, bank deposits, account reconciliation, payments and collections
Astutely managed multi-line phone system, while sorting and distributing mail
Scanned and filed company documents
Maintained compliance for vehicle insurance paperwork upon renewal
Process all vehicle paperwork, including new, sold, lease, and lease return documents, ensuring compliance with state license plate tags and titles
Maintained multiple Excel and Word documents with company data for accuracy
Provide and update training manuals for new employees
OFFICE ASSISTANT JUN 2019 – JUN 2020
The Eye Doctors • Springfield, Virginia
Front office assistant for fast paced optometry office
Ensure phones were promptly answered, customers checked-in, schedule appoints over the phone and in person
Scanned documents for patient records, and filed hard copies for accurate patient medical history
Collected payments, issued glasses or contacts, and processed insurance claims for customers
Handled all outbound calls to customer as needed
Faxed or emailed prescriptions or records to fulfill patient requests
OFFICE ASSISTANT SEP 2018 – APR 2019
Coffman Plumbing Services Inc • Hope Mills, North Carolina
Served as the primary point of contact for both the construction and residential departments
Developed job cost analysis spread sheets, generated financial reports
Handled accounts payable and receivable and records filing including vehicle insurance
Answer phone utilizing a multi-line phone system
Efficiently dispatched service trucks and construction crews while providing updates to management
Worked directly with the owner to create company policies and procedures
OFFICE MANAGER JUN 2014 – SEP 2018
USAL (US Automotive Leasing) Services • Reston, Virginia
Provided management with daily vehicle reports
Used QuickBooks for employee payroll, taxes, sales tax, bank deposits, account reconciliation, payments and collections
Astutely managed multi-line phone system, while sorting and distributing mail
Scanned and filed company documents
Maintained compliance for vehicle insurance paperwork upon renewal
Process all vehicle paperwork, including new, sold, lease, and lease return documents, ensuring compliance with state license plate tags and titles
Maintained multiple Excel and Word documents with company data for accuracy
Provide and update training manuals for new employees
CONSTRUCTION COORDINATOR MAY 2013 – APR 2014
Connor’s Construction Company Inc. • Springfield, Virginia
Primary office division lead – developed spreadsheets providing job cost analysis and daily profitability reports
Tracked all incoming jobs and monthly commission reports
Provided high level of customer service by providing estimates, providing company documents with excellent feedback provided to management
Handled bank deposits and complex invoices, along with accounts payable and accounts receivable
Implemented company filing system handling all jobs as well as real estate settlement documents
Liaison between company and customers as we as the company and all of their vendors
AU PAIR OCT 2010 – APR 2013
Bruhn-Cherry Family • Burke, Virginia
Managed a household of nine children ranging in age from one to seventeen
Handled childcare and daily home routines
OFFICE AMANAGER/ACCOUNTS PAYABLE MAY 1997 – SEP 2010
Wade Hardin Plumbing • Fayetteville, North Carolina
Developed spreadsheets providing job cost analysis and daily profitability reports
Served as primary customer contact for the company on a multi-line phone system
Handled employee payroll, bank deposits, accounts payable, accounts receivable, and necessary filing
Dispatched construction crews and technicians for service calls to ensure customer’s needs were met in a timely fashion, by accounting for location, current workload, and severity of customer issue.
Provided oversight for insurance policies and company process and procedures
EDUCATION
South View Senior High School
Hope Mills, North Carolina • 1989-1993