**** ******** ** • Fayetteville, NC ***** • 910-***-**** • adr3un@r.postjobfree.com

OFFICE MANAGER

Accomplished Office Manager with a proven track record of successfully managing all aspects of a customer centric business meshed with the alignment of corporate strategies. Over 25 years of experience across diverse industries including plumbing, card dealership, assisted living, retail, and real estate. Excelling in both individual deliverables as well as within a team atmosphere. Strong interpersonal skills, highly adept at diplomatically handling high pressure, complex negotiations and customer facing issues. Additional areas of expertise include:

• QuickBooks - Invoicing, Payroll, Sales Tax, Budgets • Human Resources Skills

• Windows, MS Office Proficient, Scanning Software • Managing teams of employees

• Excellent verbal, written, and interpersonal skills • Strong analytic skills, high attention to detail

PROFESSIONAL EXPERIENCE

CONCIERGE JUL 2022 – AUG 2022

ERA Strother Real Estate • Fayetteville, North Carolina

Assisted clients when they arrive on location to create a positive welcoming environment.

Used a multiline phone system to answer incoming calls, transfers, and take messages as needed.

General office supply management - ordering, stocking, and cleaning.

Scanned closing documents and checks for accurate record keeping

DIRECTOR OF BUSINESS SERVICES JUN 2022 - JUL 2022

Heritage Place Assisted Living • Fayetteville, North Carolina

Created employee schedules using Excel

Trained new employees using computer-based training as well as on the job training

Created Human Resources policies and procedures

Used accounting software to handle accounts receivable, accounts payable, invoicing, statements, payroll, and worker’s compensation

Ordered office supplies and employee uniforms

Personally greet and check on all residents

Assisted residents with bank deposits and other legal services as needed

OFFICE ASSISTANT JAN 2022 – JUN 2022

Warden Harden Plumbing • Fayetteville, North Carolina

Data entry for technicians reporting on job costs, material management, & employee time, to generate profit and loss reports for each commercial job

Handled incoming calls via a multiline phone system

Dispatched technicians for service calls to ensure customer’s needs were met in a timely fashion, by incorporating technician locations, current workload, and severity of customer issue.

Faxed and scanned documents for accurate record keeping

Assisted construction manager by contacting the city/county to schedule an inspection, filled out the online forms to apply for plumbing/mechanical permits, created proposals for each job, and scheduled meeting with vendors.

RECEPTIONIST/MAILROOM CLERK SEP 2021 – NOV 2021

MSC (Management Service Inc.) • Fayetteville, North Carolina

Face of the company; greeted all visitors and handled all phone calls

Processed incoming and outgoing mail to meet required deadlines

Scanned received checks for processing, then prepared deposit, and verified accuracy

Processed requests for W-9 and insurance certificated for customers, scanned into the system

Managed inventory of office supplies via ordering and distributing as needed

OFFICE MANAGER JUN 2020 – AUG 2021

USAL (US Automotive Leasing) Services • Tysons, Virginia

Provided management with daily vehicle reports

Used QuickBooks for employee payroll, taxes, sales tax, bank deposits, account reconciliation, payments and collections

Astutely managed multi-line phone system, while sorting and distributing mail

Scanned and filed company documents

Maintained compliance for vehicle insurance paperwork upon renewal

Process all vehicle paperwork, including new, sold, lease, and lease return documents, ensuring compliance with state license plate tags and titles

Maintained multiple Excel and Word documents with company data for accuracy

Provide and update training manuals for new employees

OFFICE ASSISTANT JUN 2019 – JUN 2020

The Eye Doctors • Springfield, Virginia

Front office assistant for fast paced optometry office

Ensure phones were promptly answered, customers checked-in, schedule appoints over the phone and in person

Scanned documents for patient records, and filed hard copies for accurate patient medical history

Collected payments, issued glasses or contacts, and processed insurance claims for customers

Handled all outbound calls to customer as needed

Faxed or emailed prescriptions or records to fulfill patient requests

OFFICE ASSISTANT SEP 2018 – APR 2019

Coffman Plumbing Services Inc • Hope Mills, North Carolina

Served as the primary point of contact for both the construction and residential departments

Developed job cost analysis spread sheets, generated financial reports

Handled accounts payable and receivable and records filing including vehicle insurance

Answer phone utilizing a multi-line phone system

Efficiently dispatched service trucks and construction crews while providing updates to management

Worked directly with the owner to create company policies and procedures

OFFICE MANAGER JUN 2014 – SEP 2018

USAL (US Automotive Leasing) Services • Reston, Virginia

Provided management with daily vehicle reports

Used QuickBooks for employee payroll, taxes, sales tax, bank deposits, account reconciliation, payments and collections

Astutely managed multi-line phone system, while sorting and distributing mail

Scanned and filed company documents

Maintained compliance for vehicle insurance paperwork upon renewal

Process all vehicle paperwork, including new, sold, lease, and lease return documents, ensuring compliance with state license plate tags and titles

Maintained multiple Excel and Word documents with company data for accuracy

Provide and update training manuals for new employees

CONSTRUCTION COORDINATOR MAY 2013 – APR 2014

Connor’s Construction Company Inc. • Springfield, Virginia

Primary office division lead – developed spreadsheets providing job cost analysis and daily profitability reports

Tracked all incoming jobs and monthly commission reports

Provided high level of customer service by providing estimates, providing company documents with excellent feedback provided to management

Handled bank deposits and complex invoices, along with accounts payable and accounts receivable

Implemented company filing system handling all jobs as well as real estate settlement documents

Liaison between company and customers as we as the company and all of their vendors

AU PAIR OCT 2010 – APR 2013

Bruhn-Cherry Family • Burke, Virginia

Managed a household of nine children ranging in age from one to seventeen

Handled childcare and daily home routines

OFFICE AMANAGER/ACCOUNTS PAYABLE MAY 1997 – SEP 2010

Wade Hardin Plumbing • Fayetteville, North Carolina

Developed spreadsheets providing job cost analysis and daily profitability reports

Served as primary customer contact for the company on a multi-line phone system

Handled employee payroll, bank deposits, accounts payable, accounts receivable, and necessary filing

Dispatched construction crews and technicians for service calls to ensure customer’s needs were met in a timely fashion, by accounting for location, current workload, and severity of customer issue.

Provided oversight for insurance policies and company process and procedures

EDUCATION

South View Senior High School

Hope Mills, North Carolina • 1989-1993

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