Library Assistant Customer Service

Jill Ann Harshman Tucker, GA 678-***-**** **********@*****.*** LinkedIn Profile

Sr. Medical Librarian

Proven ability to develop positive relationships with colleagues within the medical community

Medical Librarian With 29 Years Experience Seeks Employment In the Library Sciences Or Comparable Field that will utilize my skills. I'm a dedicated professional who thrives in various work environments. Very goal oriented and work well in a collaborative, supportive and team-driven atmosphere.

I enjoy assessing and implementing strategies to develop brand awareness to meet customers' expectations.

Skills & Knowledge

Pub Med and Inter-Library Loan systems and procedures.

Assisted students and physicians locating research materials.

Safety Captain 1991-2019.

Managed Periodicals.

Tracked and certified medical education for participants.

Regularly provided help and guidance to patients.

Proctored exams.

Prepared educational materials.

Set up the A/V equipment for meetings and classes.

Catalogued textbooks and periodicals.

Organized information to be published on the Emory Eye Center web site.

Customer Service

Microsoft Office

QuickBooks

HIPAA

Communication

Time Management

Experience In Library Research and Services

Emory University, Atlanta, GA Jun 1995– Mar 2022

MEDICAL LIBRARIAN

Performed research for Fellows, and Residents at the Emory Eye Center. Assisted patients to appointment and testing locations.

Key member of executive management team, Directs the interpretation and application of human resources policies, programs, practices and procedures

consistently and appropriately throughout assigned locations

oPrepared Microsoft Excel spreadsheets and other Microsoft Office materials for management, fellows and residents.

oOrganized meetings for doctors and for continuing education classes.

oResearched locations for medical journals and studies.

Emory University, Atlanta, GA Ju1 1991– Mar 1995

LIBRARY ASSISTANT

Served as assistant librarian, filed medical journals, and researched materials to find articles for doctors and professors.

Key member of executive management team, Directs the interpretation and application of human resources policies, programs, practices and procedures

consistently and appropriately throughout assigned locations

oScientific medical research and medical study location gathering.

Education

BRENAU UNIVERSITY

Special Education and Teaching

References

Provided upon request

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